What's the Company Culture Like at CarGurus?

We’re extremely collaborative. A number of people are involved in every deal, and they are always there to help each other within and across accounts. That’s just how it is here: we win and learn together.

One of our core values is that we are pioneering. I try to find people who have an intense curiosity, bring in new ideas and solutions, challenge the status quo and act as change agents.

Our employees feel empowered. We help them help others. It’s a great feeling, and helps them appreciate CarGurus even more.
 

We’re a team in the truest sense of the word; we help each other hit our goals and even work with reps from other teams if we need the extra support. This feeling of ongoing encouragement and support keeps me motivated even during the most challenging days.

What makes you feel supported and valued at your company on a day-to-day basis?

CarGurus encourages employees to do bold, innovative work, and our supportive culture ensures people feel valued for the unique perspectives they bring to these conversations. As a customer support quality and training specialist, I’m constantly thinking of ways we can improve our tools, workflows and education to drive a better consumer experience. I love that when I bring these to my team, they jump in and brainstorm with me, sharing honest, constructive feedback that helps the best ideas rise to the top, while the rougher ones become opportunities for learning I can apply later. Dialogue like this, along with day-to-day mentorship and advice, creates an environment of trust that helps me be more successful in my role. 

How does your team prevent burnout while still delivering meaningful work?

CarGurus has a hybrid working model, which gives me a ton of flexibility to manage my schedule in a way that ensures I get my work done but can step away when needed. I’m also able to talk with my manager when I feel overwhelmed, and she helps me prioritize projects so I’m focused on what matters most. More broadly, our department lead is very aware that workload can ebb and flow, and it’s natural for our team to help each other out during busy times. We balance busier moments with regular gatherings in and out of the office, team dinners and everyday fun in our hallways and Slack channels.

What’s one way CarGurus shows appreciation that genuinely resonates with employees?

There are many small, everyday gestures through which people show appreciation at CarGurus, like our $15 daily in-office lunch subsidy and Bonusly point program. Company equity for every employee also reinforces that we’re all an important part of a broader team. Our Town Hall awards are a source of more formal recognition; these honor “Gurus” from across the company who have demonstrated strong leadership or lived our values in truly impactful ways. Seeing these awards presented four times a year — and hearing the inspiring stories behind them — gives me ideas for approaching my own work and career and reminds everyone that hard work and impact at CarGurus will not go unnoticed.