Jobs at Bolt Farm Treehouse

Own the member relationship from onboarding through renewal. Lead onboarding, conduct check-ins, monitor engagement, resolve issues, support retention conversations, connect members with relevant opportunities, maintain accurate records, gather feedback, and improve the member experience using AI and automation while preserving a human, relationship-focused approach.

Leads the phone-sales team and owns commercial revenue performance across reservations, digital bookings, rebooking, referrals, upgrades, and guest enhancements. Responsibilities include coaching sellers, improving conversion and follow-up, forecasting revenue, analyzing profitability, coordinating cross-functional initiatives, and enhancing CRM, automation, attribution, and booking workflows. The role requires hands-on sales leadership and process improvement experience in a relationship-driven sales environment.

Designs and implements production automation systems, integrations, and AI-agent pipelines across business functions. Evaluates build-versus-buy decisions, establishes standards for testing, monitoring, documentation, and exception handling, improves system reliability, and measures operational value. The role also documents architectures, supports maintainability, and reviews other builders’ work.

Leads cross-functional projects from problem definition through implementation and handoff. Responsibilities include scoping initiatives, prioritizing work, coordinating stakeholders and dependencies, resolving blockers, using AI and automation to streamline workflows, supporting adoption, and documenting SOPs and reusable operating practices. The role focuses on improving guest service, operational efficiency, and business systems across departments.

Lead the phone-sales function and coordinate revenue growth across bookings, rebooking, referrals, digital conversion, and guest enhancements. Coach and develop sales staff, improve conversion and follow-up, build forecasts and revenue plans, analyze profitability, and partner with Marketing, Guest Experience, Operations, Finance, and Technology. The role owns commercial performance, CRM and booking-funnel improvements, reporting, and repeatable processes that drive profitable guest lifecycle revenue.