Jobs at Benepass

Lead and develop a team of Technical Account Managers, drive operational excellence, scale TAM processes, handle complex technical escalations, and partner cross-functionally to improve product and customer outcomes. Promote AI-assisted workflows and continuous improvement while recruiting, coaching, and building repeatable playbooks for technical customer scenarios.

Design end-to-end customer-facing product experiences from concept to polished execution. Partner closely with Product and Engineering, contribute to the design system, participate in discovery and user research, iterate based on feedback and data, and deliver high-quality work on schedule.

The Staff Product Manager will oversee the fintech strategy and partnerships, manage relationships with fintech partners, and align product features with the company's roadmap. This role requires extensive product management experience in the fintech space, focusing on building and scaling financial infrastructure.

The Senior GRC Analyst will manage governance, risk, compliance, and audit readiness programs, ensuring security policies and compliance frameworks are adhered to, while collaborating with various teams across the company.

The Manager, Proposals & Content Operations will oversee the proposal and RFP functions, enhancing coordination, content strategy, and leveraging AI for quality and efficiency.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

The Staff Software Engineer will design and operate financial systems involving ledgering, transaction processing, decisioning, and money movement, ensuring correctness and reliability while mentoring engineers and improving system resilience.

The role involves driving product features from research to execution, using AI tools, collaborating with design and engineering teams, and advocating for customer experience improvements.

The Senior Implementation Manager leads onboarding and implementation for high-value enterprise customers, ensuring quality experiences through effective project management and stakeholder communication.