Jobs at Attentive

Execute onboarding and recurring customer engagements for major brands using the Attentive platform. Build and optimize SMS and email campaigns, journeys, segments, reports, list-growth tools, and transactional messaging. Partner with Customer Success, Support, and Professional Services teams to meet customer marketing goals, improve engagement and retention, manage assigned accounts, translate feedback into product recommendations, and maintain accurate workflows and documentation.

Build executive-facing dashboards, scalable data models, semantic layers, and reporting datasets using dbt, Looker, and SQL. Analyze large datasets, identify trends and anomalies, manage the Looker analytics platform, resolve data quality issues, and deliver analytics initiatives across business domains. Partner with product, engineering, finance, and operations stakeholders to define metrics and reporting solutions. Mentor junior analytics engineers and improve analytics standards and documentation.

Drive expansion, upsell, renewal, and retention opportunities across strategic customer accounts. Build executive relationships, identify growth opportunities, manage pricing negotiations, forecast pipeline, present usage and engagement data, and close commercial deals. Partner with Customer Success, Legal, Finance, and Deal Enablement teams while managing customer commercial inquiries. The role focuses on Fortune 100 retail and e-commerce accounts and requires strategic account development, quota attainment, objection handling, and up to 25% travel.

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

Own expansion and retention for strategic customers by building executive relationships, driving renewals and upsells, forecasting, negotiating pricing/contracts, presenting usage/ROI data, managing commercial inquiries, and partnering cross-functionally to close deals and grow account investment. Travel up to 25%.