Jobs at Attentive

Lead strategy and success planning for strategic SaaS accounts, aligning customer goals, performance, adoption, retention, and growth. Advise clients on lifecycle marketing across SMS, email, and AI-powered channels; coordinate account, services, product, and technical teams; lead business reviews; translate insights into recommendations; manage forecasts, renewals, risks, and expansion opportunities; and build executive-level relationships.

Serve as the technical backbone of the sales process by guiding solution evaluations, delivering customized product demonstrations, addressing security and compliance questions, collaborating on onboarding and implementation, informing product roadmap decisions, and leading internal product enablement. The role requires strong technical sales expertise, customer relationship skills, and familiarity with APIs, SFTP, programming languages, analytics, CRM, project management, and RFP tools.

Lead Attentive’s global B2B SaaS Support organization across the US, UK, and Australia. Own the management team, operating model, budget, capacity planning, quality standards, SLOs, partner operations, premium support offering, Support Engineering discipline, and senior escalations. Drive scalable use of AI, automation, offshore capacity, and cross-functional collaboration with Product, Engineering, Customer Success, Services, Sales, and Enablement.

Own the evolution of Attentive’s data platform model and extensibility strategy. Define reusable data objects, relationships, and semantic layers that support diverse customer use cases. Partner with product and engineering to expose data consistently across segmentation, personalization, reporting, APIs, and MCP surfaces. Translate complex infrastructure investments into customer and business outcomes while aligning teams around scalable platform decisions.

Lead corporate security investigations and incident response across identity, endpoints, SaaS, email, and security platforms. Improve detection, response, Zero Trust controls, automation, and incident readiness. Conduct vendor security assessments, support customer security questionnaires, document risk decisions, and collaborate with Security, IT, Engineering, Legal, GRC, Procurement, Sales, and Customer Success teams.

Leads editorial, public relations, strategic communications, executive visibility, thought leadership, media relations, and cross-channel content activation. Develops communications plans for launches and milestones, manages PR agencies and measurement, oversees crisis communications, shapes corporate positioning, and supports employer brand and internal communications. The role partners cross-functionally with product, marketing, analytics, executives, customers, and external media to strengthen brand reputation and engagement.

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

As a Mid Market Account Executive, you will sell multiple products, engage with C-suite and VP-level marketing contacts, and manage a sales pipeline while exceeding quotas.

Lead design and implementation of scalable, reliable platform systems; define SLIs/SLOs and observability; drive cross-team strategic initiatives; mentor engineers; own production standards, incident management, and cost/operational optimization to improve platform reliability and scalability.

Own and improve Attentive's first-party data collection across the JS tag, Cloudflare Workers, and Java backend. Expand edge compute capabilities, build agentic AI systems to detect and fix data-quality issues, harden the event ingestion pipeline for reliability and observability, and lead technical direction on a small autonomous team while mentoring engineers.

Build full-stack integrations and observability tooling for Attentive's event-driven marketing platform. Design React/TypeScript frontends and backend services, optimize performance and scalability, improve code quality with testing and reviews, collaborate cross-functionally, and reduce technical debt while contributing to technical decisions.

Own architecture and long-term evolution of the NetSuite financial platform. Define multi-quarter architecture, build declarative and programmatic NetSuite solutions, lead complex redesigns (billing, pricing, OneWorld), implement integrations and release management, reduce technical debt, and ensure system stability, scalability, and CI/CD-driven deployments.

The Sales Development Representative books meetings with potential customers, assists in lead research, and supports Account Executives while enhancing sales skills.

Provide commercial legal support by drafting, structuring, and negotiating SaaS, data protection, and vendor agreements; advise cross-functional teams on legal risk; manage customer-facing contract communications; and help develop legal policies and processes while staying current on privacy and industry regulations.

The Senior Software Engineer will enhance Attentive's event streaming platform, architect high-throughput systems, improve tools for product teams, and tackle complex distributed challenges. Responsibilities include collaborating on messaging systems and modernizing the architecture.

Serve as the FP&A business partner for G&A functions (Finance, People, Legal, Facilities, Operations). Own budgeting, rolling forecasts, headcount planning, KPI definition, variance and driver analysis, financial modeling, monthly business reviews, and present insights to senior leaders. Improve FP&A processes and tooling and partner with Accounting to ensure accurate reporting.

Own expansion and retention for strategic customers by building executive relationships, driving renewals and upsells, forecasting, negotiating pricing/contracts, presenting usage/ROI data, managing commercial inquiries, and partnering cross-functionally to close deals and grow account investment. Travel up to 25%.