Jobs at Ancestry

Lead the vision, strategy, roadmap, and execution for Ancestry’s iOS and Android mobile applications. Drive customer acquisition, subscription conversion, onboarding, retention, and engagement through mobile experiences, subscription flows, experimentation, and data-informed optimization. Collaborate with product, engineering, design, marketing, analytics, and research teams while defining KPIs, aligning stakeholders, and guiding an 18–24 month roadmap.

Manage genealogical research projects for clients across the Southern United States. Responsibilities include setting expectations, assigning work to genealogists and contractors, managing budgets and schedules, coordinating archive and library research, ensuring research quality, and mentoring and teaching team members.

Leads and develops a team of up to 15 genealogical researchers and Research Managers. Oversees research quality, professional standards, client satisfaction, project allocation, and operational bottlenecks while managing a portfolio of active client cases. Partners with operations leadership on hiring and goals, collaborates with client relationship managers, and provides executive-level input on product quality and client experience.

Leads, mentors, and performance-manages a team of genealogical researchers and managers. Oversees research quality, professional standards, case allocation, client projects, operational bottlenecks, hiring, and team goals while maintaining active Eastern European and Jewish genealogy research. Collaborates with operations and client relationship leaders to resolve concerns and improve service and product quality.

Owns Workday People Systems across Core HCM and Hire-to-Retire processes, including configuration, security, integrations, reporting, analytics, automation, and continuous improvement. Leads system releases and transformation projects, develops Power BI dashboards and workforce insights, resolves complex issues, manages KPIs, and partners with HR leaders. The role also mentors junior analysts, promotes self-service, and communicates technical concepts to technical and non-technical stakeholders.

Build, personalize, test, and deploy lifecycle email campaigns and automated programs in Braze. Manage audience segmentation using Liquid, Braze tools, and custom queries. Conduct end-to-end QA for rendering, responsiveness, personalization, links, and deliverability. Troubleshoot HTML, CSS, JSON, dynamic logic, and audience-filter issues while coordinating with CRM, creative, data, analytics, and development teams to deliver accurate campaigns.

Designs end-to-end product experiences for Ancestry’s DNA customers, from kit registration through DNA traits. Translates complex genetic and technical requirements into intuitive, accessible user flows, prototypes, and polished interactions. Collaborates with product, engineering, science, research, content, and analytics teams while applying design systems, customer research, usability feedback, and strong visual and interaction design craft.

Lead enterprise security operations, resilience, incident response, threat intelligence, cloud security, IAM, and risk management. Serve as deputy to the CISO and primary incident commander while advising executives on cyber risk. Build and scale multidisciplinary security teams, modernize cloud-native defenses, embed security-by-design across products and AI/ML systems, and establish metrics-driven governance, automation, regulatory alignment, and business-focused security strategies.

Lead the design vision for Ancestry’s core family-history experiences, including the Tree, Person Page, Merge, and Records. Drive cohesive customer journeys, identify opportunities to improve trust and engagement, translate research and data into design direction, and collaborate across product, engineering, data, marketing, and support. Guide user flows, prototypes, wireframes, and visual systems while coaching designers and aligning senior stakeholders around human-centered product strategy.

Provides frontline support for high-availability cloud systems, monitors infrastructure, manages incidents, coordinates outage bridges, documents technical issues, and develops automation and AI agentic workflows. The role partners with development teams to improve detection and resolution, supports AWS technologies, databases, networks, CI/CD tools, and observability platforms. This is a Monday–Thursday overnight shift within a 24/7 command center and includes some holiday coverage.