Client Success Director
TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care communication, patient engagement, scheduling, alarm notifications, nurse call, and more, TigerConnect accelerates productivity, reduces costs, and improves patient outcomes, safely and securely. Trusted by more than 7,000 healthcare organizations for user-friendly, yet enterprise-ready solutions, TigerConnect delivers 99.99% verifiable uptime for more than 10 million messages each day.
TigerConnect - the innovative healthcare collaboration company - is seeking an expert Client Success Director.
The Client Success Director will own and oversee relationships with some of TigerConnect’s largest and most strategic customers. This person needs to be an active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives. They will thoroughly understand their clients strategic priorities and provide meaningful insight on how clinical communication and collaboration can be improved through the use of TigerConnect products and services.
What You’ll Own:
- Establish and maintain strong partnerships as a trusted advisor for 10 - 20 of our top tier clients
- Partner with customers to understand their strategic business goals, timelines, priorities, and metrics of success
- Collaborate with project managers and clinical SME colleagues to capture client return on investment and success stories using TigerConnect
- Proactively identify high-risk customers and make recommendations about how best to remedy any issues that arise
- Analyze and monitor customer usage data to draw insights regarding the client’s internal workflows with the product and how to generate value/return on investment
- Communicate usage data to the client to improve user behavior, increase user productivity, drive further adoption, and recommend other TigerConnect products and services to assist the client in their Clinical Communication and care team collaboration goals
What You’ve Accomplished:
- Proven track record working in a customer-facing environment leading to increased client engagement and satisfaction
- Experience with Salesforce or other related CRM technology.
- Previous experience in SaaS, mobility, cloud, or healthcare industry sales environment, preferably within a high-growth company
- Experience managing multiple tasks or initiatives simultaneously and prioritizing strategically
What You Bring to the Table:
- BS/BA in Communications, Marketing, Business Administration, Clinical or related field preferred
- 1 year of experience working in a clinical environment, preferably in a sales, account management, marketing, or project management capacity
- Must have healthcare experience, preferably as a clinician and/or in performance improvement or hospital operations management
- Excellent relationship skills, as well as effective communication skills across all levels of management and product users
- Ability to analyze customer usage data and develop recommendations based upon those data insights
- Strategic thinking and problem solving – able to focus on big picture goals and not get stuck in the day-to-day details
- Ability to navigate ambiguity and operate effectively, even when things are not defined or the way forward is not certain – makes sound decisions, even in the absence of complete information
Who We Are:
We are recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019) and Built In LA’s 2021 Best Places to Work, Best Midsize Companies to Work, Best Paying Companies and Best Perks & Benefits.
Why We’re Different:
- We are the largest provider of clinical communication and collaboration solutions in the U.S.
- We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
- Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
- An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
- A fun environment that embraces a “work hard-play hard” culture
- We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
- This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan
TigerConnect is an Equal Opportunity Employer.
*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.
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