The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. Deluxe Creative companies house the world’s top talent. Deluxe Delivery enables content creators and providers to get their content to the world – in any format. With headquarters in Los Angeles and New York, and operations in 25 key media markets worldwide, Deluxe relies on 8,000 of the industry’s premier artists, experts, and innovators

We currently have an opening for a Vice President, Client Services. This position is in Burbank, California. 

Position Overview:
The Vice President, Client Services sets the tone for the client experience. This is a fantastic opportunity for the right person to continue to build on the power of the brand by envisioning a client experience that can support the ever-changing landscape of the content we deliver. 

We are seeking a Vice President, Client Services with 15+ years of experience working with content companies (studios, networks, cable-nets, and broadcasters), distributors and video service providers (online portals, digital retailers, cable/telco/satellite operators) in a deadline-driven content rich environment. This position is the ultimate client advocate and collaborative partner to the operations side of our business. This position is based out of Burbank, CA.

Responsibilities:
• Develop and drive a broad client management strategy across multiple divisions in multiple international territories. 
• Act as the main escalation point for all content delivery issues related to the customer.
• Foster deeper relationships with all content providers.
• Responsible for establishing a consistent method to measure current and forecasted operating performance across all clients.
• Advocate for, manage and develop a team of approximately 100 account coordinators, managers and directors across multiple offices.
• Drive customer service and account management training for internal staff to ensure consistency of service and continuous improvement.
• Ability to act as the internal customer advocate partnering effectively with Sales, Operations and other Account Managers.
• Design a best in class client service experience.
• Define and implement guideline standards to guarantee the delivery of excellent client service, including the ability to customize on a per client basis. 
• Work closely, when relevant, with each international location, as a subject matter expert, to implement consistent procedures and guidelines across all Deluxe offices globally.
• Lead regular monthly and quarterly business reviews with clients to review operational performance and identify areas of improvement.
• Champion and mentor the team to provide impeccable customer service.
• Continuously analyze metrics and workflows to ensure a very high level of success.
• Oversee thorough daily customer reporting.
• Act as main representative to senior management for account activity and effectiveness

Requirements:
• 15+ years of experience working with studios, networks, cable-nets, and broadcasters in a deadline-driven content environment.
• 10+ years managing client services/account management teams.
• Strong business acumen with a vision towards the future of the industry.
• Proven experience driving client management strategy across multiple entities.
• Proven experience providing the highest level of customer service with the ability to mentor team members to provide the same.
• Ability to thrive in a quick moving, startup-like environment.
• Ability to forecast.
• Results oriented
• Strong problem solving skills.
• Creative thinking ability.
• Proven track record keeping high quality standards.
• Strong oral and written communication skills.
• Experience generating and analyzing reports for stakeholders.

Deluxe offers competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more. 

Deluxe’s policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.