Prodege, LLC operates multiple online brands that deliver content and rewards to more than 28 million members. Prodege’s flagship product Swagbucks is the web’s most popular rewards program offering users free gift cards for their everyday activities and purchases online. Prodege also operates the shopping rewards program MyPoints, gift card destination MyGiftCardsPlus, market research firm ProdegeMR and newly acquired ShopAtHome.com based in Denver, CO. With 200 employees, Prodege manages over $500 million in gross merchant sales and its programs have paid out more than $350 million in gift cards to consumers. Founded by Josef Gorowitz in 2005, Prodege is led by CEO and Chairman Chuck Davis, former CEO of Fandango and Shopzilla and is headquartered in El Segundo, CA

Temporary Customer Service Associate - Social Media (October - January) at Prodege - Swagbucks, MyPoints, MyGiftCardsPlus, ProdegeMR, nCrave, SodaHead

Named as one of Los Angeles Business Journal’s Best Places to Work in 2017, Prodege, LLC operates multiple consumer engagement brands, including Swagbucks.com, MyPoints.com, MyGiftCardsPlus.com and newly acquired ShopatHome.com (consumer rewards communities), SodaHead (consumer polling), nCrave (video discovery and audience extension platform), and ProdegeMR (consumer surveys and research solutions). 

 We are currently seeking a Temporary Customer Service Associate to join our team to help with the holiday season from October 2017 - January 2018. This position will be 40 hours a week; Monday - Friday. 

 The Customer Service Associate will be responsible for representing the company in a positive and professional manner while answering the inquiries and questions of our users. 

 Additionally, the Customer Service Associate will: 

Work closely with our Facebook moderator to provide a personal and helpful member experience through social media (more specifically, Facebook messaging.) 

This position will be answering support-related questions for two different brands through our Facebook page.
 

Troubleshoot user issues and questions with a positive and friendly attitude.

Collaborate on team decisions. 

Communicate clearly and professionally via Facebook Messenger. 

Work efficiently with all internal departments to ensure customer inquiries are resolved in a timely manner. 

 Additional skills and experience required: 

At least 1 year of live chat & email customer service experience is required. 

Have general computer knowledge and typing speed of 35 wpm.
Excellent verbal and written communication skills are a must. (Writing sample will be requested during the interview process.) 

Ability to adapt easily to change and solid troubleshooting skills; this position will need to be aware of promotions and offers that are on our site. 

Proficiency with Google Drive and Zendesk software will be a plus. 

Basic skills in Microsoft Word and Excel Functions. 

Must be detail oriented, capable of managing competing priorities and meeting tight timelines. 

Must be self-motivated and deadline/quota oriented. 

Must be able to work productively with limited supervision. 

Applicants must be able to work 40 hours a week Monday - Friday (9am - 6pm) from October 2017 - January 2018.

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Why work with us
Our employees are passionate, creative, diverse and driven to help rethink the way consumers engage with brands. We’re looking for creative and collaborative self-starters that have a thirst for learning and sharing their knowledge and know how to have fun while doing so. In return, our employees are rewarded, recognized and celebrated for their contributions to our success.
Culture
We are a team of top e-commerce experts, business leaders, ground movers and day-dreamers. But most importantly we are a team brought together by the desire to make consumer influence better. We work hard to make sure brands, publishers and advertisers get the quality we would want for ourselves. It is not always easy. But we love the challenge. And we have a good time facing it. No idea goes unturned here. Inspiration boards, infographics, word maps, remote control car races and pizza for any occasion are all part of the disciplined creative process we use to get the job done.
Perks & Benefits
Prodege has great perks! We offer company sponsored lunches, stocked kitchen with plenty of drinks and snacks, game room, on-site gym with company subsidized membership, company outings, competitions and team off-sites, newly remodeled office space, treadmill desks, monthly birthday celebrations, anniversary and new hire celebrations, quarterly charitable giving allowance, employee recognition programs, generous time off and much more!

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