About ServiceTitan 

ServiceTitan is a mobile, cloud-based software that helps plumbing, HVAC, and electrical residential contractors streamline operations, improve customer experience, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar home services industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management, mobile app for field techs, and accounting integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by technology. ServiceTitan strives to champion residential contractors by providing the best software for them to delight homeowners, manage their business, and improve sales.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, and passionate about making a difference in the lives of hard-working individuals, and want to have a real, immediate impact on our company, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

About This Role

The Product Marketing team at ServiceTitan is pivotal to our company growth and customer success. At a high level, you will shape the voice of the product and help it grow a loyal customer base. As the Sr. Product Marketing Manager, you will work with a cross-functional team across product marketing, product management, sales, marketing, BD, customer success, and more to drive the adoption and success of new and ongoing consumer-facing products.

In this role, you will be responsible for managing product launches, creating content for sales, building materials for customer success, and collaborating with industry partners to drive ServiceTitan leadership position in the industry. You will take part in a complete marketing experience as you lead every facet of the product's journey.

Responsibilities:

• Build and iterate messaging and positioning as new fintech, back office, and platform products are launched
• Manage the launch strategy, including market research, competitive intel, beta testing, asset production, content development, customer communication, and sales enablement
• Collaborate with Product Management, Business Development, and Customer Success teams to drive awareness and success of assigned product areas
• Work closely with Sales, Marketing, and Business Development teams to identify, develop, and enhance materials to acquire new customers
• Evaluate the industry landscape and educate teams about related trends to stay ahead of the competition
• Measure the impact of your work and use the data to refine priorities

Desired Skills and Experience:

• 2-4 years of related marketing experience with a focus on fintech, reporting, inventory management, and membership subscriptions
• Demonstrated ability to lead product launches from planning to execution to achieve business goals and success
• Strong understanding of current online marketing concept, strategy, best practices and tools (knowledge of Hubspot and Mailchimp required; Intercom and Gainsight a plus)
• Excellent verbal and written communication. A love for storytelling in a simple, thoughtful, and visual manner
• Experience working across organizational boundaries
• An appreciation for the details