Sales Operations Analyst
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About Us:
ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software.
ServiceTitan is the preferred software for franchise systems Mr. Rooter®, Mr. Electric®, and Aire Serv®, as well as best practice organizations NexStar Network™, QSC®, Service Nation Alliance®, and Service Roundtable®. Businesses of any size can effortlessly measure revenue by job, call conversions, technician field sales, and customer satisfaction in real time. ServiceTitan’s end-to-end solution includes CRM, intelligent dispatch features, integrated marketing analytics, and comprehensive reporting.
About the opportunity:
ServiceTitan is seeking a Sales Operations Analyst to join our dynamic startup in Glendale, CA. This position will report to the Manager of Sales Operations, and will enjoy having a high impact to a rapidly growing tech startup. ServiceTitan is a SaaS company providing a business management software solution to the Home Services vertical. The applicant will be a passionate, hard-working finance professional with proven technical skills in financial planning and analysis, strong accounting background, and the ability to work cross-functionally in a dynamic and fast paced environment.
Job Description:
ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software.
ServiceTitan is the preferred software for franchise systems Mr. Rooter®, Mr. Electric®, and Aire Serv®, as well as best practice organizations NexStar Network™, QSC®, Service Nation Alliance®, and Service Roundtable®. Businesses of any size can effortlessly measure revenue by job, call conversions, technician field sales, and customer satisfaction in real time. ServiceTitan’s end-to-end solution includes CRM, intelligent dispatch features, integrated marketing analytics, and comprehensive reporting.
About the opportunity:
ServiceTitan is seeking a Sales Operations Analyst to join our dynamic startup in Glendale, CA. This position will report to the Manager of Sales Operations, and will enjoy having a high impact to a rapidly growing tech startup. ServiceTitan is a SaaS company providing a business management software solution to the Home Services vertical. The applicant will be a passionate, hard-working finance professional with proven technical skills in financial planning and analysis, strong accounting background, and the ability to work cross-functionally in a dynamic and fast paced environment.
Job Description:
- Develop and implement Salesforce reporting infrastructure that helps derive valuable, actionable insights on the sales funnel
- Allocate leads to Sales Development Representatives based on account priority and segmentation
- Ensure that all accounts are appropriately tagged with campaigns for reporting purposes
- Ensure that all information solicited in the sales funnel meets data governance requirements and conduct routine data governance compliance reports
- Create and analyze KPI reports that convey the current health of the sales funnel, including making recommendations on new opportunities and suggestions on how to remediate issues
- Evaluating processes to drive efficiencies in the sales funnel
- Bachelor’s degree in Business, Computer Science, or Finance
- One to three years’ experience developing reports and workflows in Salesforce
- Expert proficiency in Excel, PowerPoint and Word
- Experience in SaaS or Start-up environment preferred.
- Strong analytical skills and ability to problem solve.
- Self-motivated and able to work with little direct supervision.
- Strong written, verbal and analytical skills.
- Competitive salary and 100% covered Medical, Dental and Vision insurance
- Work with the world’s leading service businesses
- Work at one of the most successful and rapidly growing start-ups in the Los Angeles area
- Wear many hats and never experience a dull moment
- Do work that matters and makes a noticeable impact on your team and customers
- Work with brilliant, motivated, and fun team members.
- Equity in one of the fastest-growing companies
- Fun perks includes free lunches everyday, Fun Fridays, team outings, flexible time off, annual bonuses and more!
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