ServiceTitan is looking for a Real Estate & Workplace Services Manager/Specialist who will be responsible for creating and managing an exceptional workplace that provides a safe, clean and healthy environment for our high performance ServiceTitan team. We’re looking for a highly competent, high energy, relational person to make a huge impact to a growing team. Responsibilities will include workspace planning, overseeing and coordinating the design & construction of new work spaces, overall asset and inventory management, and liaising with our third party vendors.

Key Responsibilities:

• Workplace Operations
• General oversight and management of employee workspaces, providing a safe, clean, healthy and enjoyable work space, so ServiceTitan employees can excel at what they do.
• Work with telco and internet consultants and vendors to facilitate the design and installation of state of the art communication systems.
• Coordinate with ongoing equipment repairs and maintenance (computers, printers, phones, data wiring etc).
• Light IT troubleshooting (printers, wifi, networking) with vendor
• Occupancy planning and moves, etc

• New Employee Equipment and Workspaces

• Work with New Employee Orientation team to configure and setup new workstations for new ServiceTitan employees
• Determine computing needs and ordering new machines for existing and new employees
• Provide ergonomic furniture solutions

• New Construction / Real Estate Expansion Projects

• Take ownership for office expansion, construction projects ensuring sensible scope, quality, timetable and budget.
• Provisioning all vendors and suppliers while managing financial budgets of the projects, partnering closely with FinOps team.
• Manage Real Estate coordination activities for acquiring remote workspaces
• Lease activities
• Construction activities
• Networking setup
• Space & Infrastructure:
• Coordinating team needs with Architect’s space planning and design
• Furniture selection, ordering, sequencing etc
• Providing cost effective, beautifully designed, ergonomic

• Fixed Asset Inventory Management

• Manage the procurement and ongoing management of ServiceTitan’s Fixed Assets (furniture, equipment, computers)
• Implement a Fixed Asset tracking software system and related processes

• Reporting / Analysis

• Work with FinOps and PeopleOps to develop reports and dashboards that include capacity planning for headcount projections, capacity charts, vacancy rates, density, employee turnover, and space allocations in our Glendale (and potential satellite) offices.
• Be the Real Estate Business Partner to work with Finance during annual budgeting process (lease space costs, cost ratios, furniture and equipment purchasing / projections, expansion needs).
• Ad Hoc reporting and analysis

Required Qualifications:

• BA/BS degree
• Significant direct experience in facilities management, real estate, and workplace services
• Ability to work in a fast-paced business environment
• Experience developing and managing budgets, headcount planning, capacity planning
• Strong communication, relational and influencing skills, with a strong bent towards problem solving, with a strategic perspective
• Excellent communication skills with the ability to convey information to internal and external stakeholders in a clear, focused and concise manner
• Proven experience in successfully managing multiple projects/tasks simultaneously and under pressure while meeting deadlines