Deluxe Entertainment Services Group Inc. is a global leader in digital media and entertainment services across film, video and online content from capture to consumption. 

Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in production, post production, distribution, asset and workflow management and new digital solution-based technologies. 

With operations in Los Angeles, New York and around the globe, the company employs nearly 8,600 of the most talented, highly honored and recognized artists and industry veterans worldwide. For more information visit www.bydeluxe.com.

We currently have an opening for an Operations/Platform Project Manager for our MediaRecall team. This position will be located in Burbank, CA.

Primary Responsibilities

• Will be responsible for managing both operational requests and technical platform development projects for a variety of clients 
• Manage archival content for entertainment brands, musicians, and political/sporting events
• MediaRecall services including digitization, metadata logging and transcription
• Manage delivery of all MediaRecall asset/elements processed for ultimate placement in MediaRecall Associated Platforms
• Other duties as assigned.


Qualifications

The ideal candidate will possess the following knowledge, experience, and skill-set:

• Experienced AM/PM 3-5 years client-interfacing experience, able to manage both onshore/offshore team of developers to achieve on-time successful platform launch for a major/high profile client archival project
• Able to track work orders through multiple operational based workflows, including processing media/PO order requests with various systems and departments
• Able to prioritize backlog of platform development related client requests, bug fixes, product enhancements
• Experienced in managing developers workload; able to utilize bug tracking software such as Jira, creating/running sprint planning meetings and daily scrum meetings to keep platform development projects on track
• Experienced in managing entertainment clients
• Able to manage digitization/archival capture projects in excess of $1million+ dollars
• Proficient in excel (ability to do basic formulas, create reporting tables etc)
• Highly detailed oriented, solution-oriented and supportive in client focused environment
• Able to manage multiple operational projects simultaneously, prioritize own workload and be flexible enough to meet demands of shifting operational client priorities
• Able to be key point of quality control before final delivery of content to client (analyze .csv/xls files to ensure accurate drive content is delivered to client, reconciling file delivery counts for month-end billing)
• Able to provide executive summary reports on operational task projects/escalate issues as needed during daily operational status/pm calls
• Excellent communicator, able to manage client expectations and regularly track project status using both client-friendly weekly status reports, as well as internal wiki/confluence pages/sharepoint systems
• Able to create project timelines and meet project milestones and create tickets in Jira (required)
• Able to assist in scoping new client requests (when needed) helping to define quote details and gathering estimates from various teams
• Able to forecast/track project progress each week, and reconcile monthly project totals in preparation for end of month billing
• Must be detail-oriented, proactive, and the willingness to learn new systems
• Technical aptitude required, and/or basic understanding of digitizing various media file formats and the SDLC (Software Development Life Cycle) 
• Familiarity with servicing clients using Software As A Service (SAAS) and working in an Agile environment, a plus
• BA degree 
• Strong interpersonal skills.
• Flexibility to work extended hours and/or weekends to meet project deadlines.

If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team! 

We offer competitive pay and benefits program, including: medical, dental & vision coverage, vacation & sick leave, 401(k), and more. 

Deluxe’s policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law. 

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.