About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

About the opportunity

As a Product Manager you will become an important member of the core team, influence the company's continued success, and help shape the future of the service industry. You will help improve existing products and develop new product initiatives based on customer feedback and market conditions. 

Responsibilities:

• Discovery: Work closely with Enterprise clients in assessing product needs, defining requirements for custom new features and obtaining sign-off
• Backlog Management: Manage backlog of features and enhancements for Enterprise clients and communicate timing and status to internal teams and customers
• Product Expert: Primary liaison between the product team and internal teams (support, success, onboarding) to identify product gaps, offer creative workarounds/solutions, develop requirements, and communicate roadmap
• Beta Programs: Work closely with individual product managers on development of new features, demo new features to prospects and customers, organize internal and external feedback, manage beta releases
• Defect Prioritization: Collaborate with the QA team on prioritizing product defects/bugs and providing guidance to the development team on expected behavior
• User Acceptance Testing and Documentation:Perform user acceptance testing for new features and collaborate with the training team on documentation efforts
• Partner and Platform Integrations: Work closely with partners across the industry to identify opportunities, drive adoption, align objectives, ease onboarding, and successfully execute partnerships and integrations

 Requirements:

• 2-4 years' experience in a product management role
• 4-year degree from a top university, MBA or related graduate degree strongly preferred
• Strong communication and writing skills as well as the ability to interface with all groups in the company
• Excellent communication, writing, and presenting skills
• Strong quantitative and qualitative analytical skills
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail
• Intelligent, quick thinking, and fast learning team player
• Familiarity with SaaS business model is a plus

 Benefits:

• Equity in one of the fastest-growing start-ups in Los Angeles
• You will have the opportunity to grow in both skill and responsibility as the company scales.
• You will work directly with the executive and management teams of the world's leading service businesses.
• Your work will matter and make a noticeable impact for your co-workers and customers.
• Flexible vacation policy, free lunch every day, snacks and munchies, team outings and many more perks