ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

About the opportunity

As Manager of the Customer Success team, you will become a critical member of the core team, influence the company's continued success, and help shape the future of the service industry.

Responsibilities

• Create evangelists, mitigate churn, drive up product adoption, boost and maintain customer happiness

• Manage direct reports - 1:1s, progress reports, goal tracking, career development

• Monitor and report on team KPIs and performance

• Train and coach new hires and direct reports

• Create training materials

• Manage process documentation

• Motivate your team through management best practices

• 5+ years relevant work experience in SaaS account or success management or a related field in software and technology, including at least 4+ years of direct management experience

• Proven leadership skills; track record of motivating others and maintaining high team morale

• Excellent emotional intelligence, patience and active listening skills

• Respected by peers and direct reports; someone others love to work with and love to work for

• Handle tough situations with an objective and pragmatic outlook; address issues by delivering concise, constructive criticism and creative solutions

• Deep understanding of what constitutes great customer service

• Exceptional project management and organizational skills. Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail

• Intelligent, strategic, quick thinking, dedicated, ambitious, and fast learning

• Familiarity with SaaS business models a plus

• Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to “roll with the punches”

• Good sense of humor preferred

• Work at one of the most successful and rapidly growing start-ups in the Los Angeles area.

• Do work that matters and makes a noticeable impact on your team and customers.

• Work with brilliant, motivated, and fun team members.

• Equity in one of the fastest-growing companies.

• Competitive salary and health benefits

• Free lunch, team outings, and flexible time off.