ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: In 2021, Artera was named #10 on the Forbes list of America’s Best Startup Employers, as well as being named one of Deloitte’s Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.

Reporting to the Manager of Integration Engineering, the Integration Engineer plays a pivotal role at Artera. This individual will build connectivity layers to enhance seamless communication for our healthcare partners. In this customer-facing engineering role, individuals troubleshoot, apply critical thinking, and actively listen to solve complex problems. The role collaborates extensively with teams across the organization, including Product Management, Software Engineering, Professional Services, and Data teams, to deliver high-quality projects and improve processes.

Proficiency in integration engines, object-oriented programming, and healthcare standards, including Mirth (JavaScript), SQL, HL7, JSON, and IRIS (ObjectScript), is highly desired. This individual will engage in high-quality projects, collaborate cross-functionally, and continuously improve processes.

We look forward to hearing from you! 

Responsibilities

• Problem-Solving: Tackle complex data integration challenges with a proactive and innovative approach, demonstrating logical reasoning and critical thinking skills.
• Customer Collaboration: Engage with customers to understand their unique integration needs, communicate technical solutions effectively, and ensure alignment with their requirements.
• Technical Expertise: Utilize your proficiency in JavaScript (Mirth), IRIS/ObjectScript, SQL, and HL7 to develop and maintain the integration layer, ensuring seamless data exchange between Artera's products and customers' systems.
• Cross-Functional Collaboration: Partner closely with internal teams, particularly the Product team, to provide technical guidance, influence product decisions, and ensure successful project delivery.
• Quality Assurance: Implement data normalization processes and conduct thorough testing to ensure the accuracy and reliability of integration solutions.
• Strategic Consultation: Act as a consultative resource for product decisions, leveraging your deep understanding of data integration challenges and opportunities to drive strategic initiatives.
• Regulatory Compliance: Handle PHI (Protected Health Information) in compliance with relevant laws and regulations, maintaining the highest standards of data security and privacy.
• Continuous Improvement: Identify opportunities for process optimization and tech debt reduction, contributing to the ongoing enhancement of Artera's data integration capabilities.

Requirements

• Bachelor's degree in Computer Science, Engineering, additional experience in lieu of a degree is also accepted. 
• Proficiency in JavaScript (Mirth), SQL, and HL7. 
• Proficiency in IRIS/ObjectScript HIGHLY desired.
• Experience with integration engines such as Rhapsody, Corepoint, etc.
• Strong customer-facing experience with excellent communication skills.
• Ability to work autonomously and collaboratively in a fast-paced environment.
• Problem-solving skills with a logical and critical thinking approach.
• Previous experience in designing and deploying enterprise-wide integrated solutions.

Bonus

• Familiarity with CI/CD initiatives and Agile methodologies is a plus.
• Knowledge of AWS and experience with monitoring tools like Datadog and Grafana would be advantageous.
• Previous experience with FHIR (Fast Healthcare Interoperability Resources).

LOCATION

Artera values in-person collaboration and currently focuses hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, and Philadelphia (Wayne). 

Artera HQ is in Santa Barbara, CA, and we have an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid and you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. 

If you live in Los Angeles, San Francisco/Bay Area, or Kansas City, your role will be remote to start. As our team continues to grow in these cities, Artera will be considering opening offices in these locations. Once that happens, you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements.

This role has been posted as a remote opportunity, but please speak with the talent acquisition team or the hiring manager about any further location details about this specific job. #LI-Remote #BI-Remote

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.