TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
TigerConnect is searching for a dynamic, operations-focused Director, Strategic Programs to support our fast-paced growth. The Director, Strategic Programs will ensure the timely and accurate completion of multiple strategic initiatives occurring simultaneously. The person in this role will be responsible for providing analytical support, consulting, and cross-functional implementation to TigerConnect's leadership team.
In this role, you will gain hands-on experience in how to run a software company with the leading private equity firm at your back. This role will give you a front-row seat in how a company leadership team works. This role reports to the CEO and offers career growth opportunities, with the prospect to evolve into an indispensable member of the executive team. Our previous person in this role moved in a key operating role at the company.
The successful candidate will enhance customer perception of the company's value proposition, including products and services.
If you are adept at hard analytical and soft people skills and able to adapt to rapidly changing business needs, then this job can provide a great deal of personal satisfaction. Strengths in business process assessment, measurement, and re-engineering are key as is the ability to leverage technology to implement business solutions.
*** Note: this is a "roll up your sleeves" organizational role; the successful candidate is expected to perform all functions from administrative processing to leading change initiatives.
What You'll Be Doing:
Lead cross-functional, high-impact projects as directed by the CEO:

• Work with and coordinate among affected functional executives
• Implement, coordinate, and improve software company best practices and Vista best practices across all functional areas
• Manage and complete the successful implementation of strategic initiatives that enable revenue growth and/or accelerate company profitability and efficiency
• Determine, track, and report metrics that measure the successful implementation of various strategic projects and initiatives

Proactive identification of issues that could impact the successful execution of the Company and leadership in resolving such issues

• Identify and elevate those issues about which the CEO should be aware and framing/positioning ideas to resolve the problem/mitigate the risk
• Be the company representative and the voice of the CEO with external parties to resolve these issues and mitigate risk (e.g., be the executive lead responsible for de-risking strategic customers at risk)
• Be the point of contact for the company on active or potential litigation issues and keeping the CEO and executive team apprised
• Partner with the CEO and CFO on post-M&A activities to drive acquisition integration

Act as a surrogate for the CEO in attending important meetings, calls, or events that the CEO is not able to attend

• Act as portfolio company point of contact for interactions with Vista Equity Partners and Vista Consulting Group, including all strategic initiatives
• Coordinate interactions amongst and support to the CEO and executive leadership team as needed (e.g., be the lead on setting agendas for offsites, coordinating board meeting preparations, coordinate sell side processes, etc.)
• Coordinate board presentations, QBR meetings, and assist with AOP planning and goal setting

What You Bring:

• Must have a Bachelor's degree; MBA highly preferred
• Must have 3-6 years' operations experience with multiple assignments involving Mergers & Acquisition integration; consulting and software industry experience strongly preferred
• Demonstrated competency with implementing business processes and activity-based metrics involving leading success indicators
• Experience managing and leading teams, both directly and in matrixed environments
• Solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget
• Established business and financial acumen
• Robust analytical and quantitative skills, as well as attention to detail
• Resilient in the face of competing demands and conflicts
• Demonstrated success in a high pressure, dynamic, fast-paced environment
• Proficient ability to drive change in a matrixed environment
• Executive presence, relationship building, strong decision-making skills
• Well-developed written and verbal communication skills
• Open to travel

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to work experience, interview performance, internal equity, geography, and expected level of responsibilities
• We are targeting a base salary from $130,000 - $190,000
• You will also be able to participate in our annual corporate bonus program

Perks & Benefits We Offer:

• Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
• Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
• LinkedIn Learning License for you to continue self-paced learning
• Flexible time off policy for salaried employees with no limit on the number of days off

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.