Beachbody, a billion-dollar company and the leader of in-home fitness programs and nutritional products, is on the lookout for top-notch talent. We’re an equal-opportunity employer who offers competitive compensation and incredible incentive opportunities, not to mention a laid-back office filled with smart, friendly people and positive energy. We also provide free Shakeology, onsite gyms, flexible work hours, and cool product discounts. Are you ready to help us achieve our goal of helping people live healthier, more fulfilling lives? Read on.

Why is the Customer Service team important to Beachbody?

Our Customer Service team acts as the voice and ears of the company. It includes Customer Experience, Coach Relations, Diamond Line (our top-tier Coach help line), Beachbody LIVE (certifications), Fraud and Escalations. This all-important team has hundreds of dedicated people working to resolve a myriad of product-related issues.

What will you be doing at Beachbody as a Director of Network Support?

1. This position is responsible for two primary responsibilities:

Act as the relationship lead and “voice of the customer” for servicing and engagement of our Coaches in partnership with our Team Beachbody Network Marketing and Sales teams.

- Drive higher CSAT and NPS for our Coach servicing interactions

- Drive higher engagement and retention of our Coaches

- Identify and appropriately offer relevant products and services to maximize LTV

2. Act as the primary interface to our over 400,000 Coaches (independent of Beachbody products)

- Monitor the private Facebook pages / social media posts and coordinate appropriate responses

- Identify and champion fixes for the key pain points of our Coaches in order to deliver an exceptional experience

- Assist in the expansion of our Coach Network outside of the US and Canada to new international markets

We’d love to chat if you have...

• A college degree, a passion for driving an exceptional customer experience and an orientation towards health and fitness are required.
• 8-12 years of relelvant customer srevice management experience in an MLM environment

• This leader must have experience in and exhibit a deep understanding of network marketing/MLM customer service, have experience in solving problems and making judgement calls for top customers and escalated issues, and be able to champion the “fixes” required to reduce pain points realized by these customer segments.

To all recruitment agencies: Beachbody does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Beachbody employees, or any other company location. Beachbody is not responsible for any fees related to unsolicited resumes.

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