The Customer Success Enablement Specialist provides the customer success team with the resources needed to drive effectiveness and efficiency. This role is focused on the execution of internal process and operational needs for the Customer Success department. Specifically, account assignment for new and upgraded accounts and reporting for account downgrades or cancellations. In addition, the Customer Success Enablement Specialist will help identify and implement core metrics to measure performance and productivity of the Customer Success team.

This position is based in our headquarters in Carpinteria, CA on the bluffs overlooking the Pacific Ocean. We’re looking for someone to join our team immediately.

Key Responsibilities:

• Execute assignment of new accounts to implementation team following specified service level agreements (i.e. all accounts must be assigned within 3 business days)
• Manage assignment of services and resources for all contract downgrades and cancellations
• Collaborate with Customer Success Operations and IT to implement and manage all Customer Success technology systems (e.g. Salesforce, Seismic, Mindtickle, etc.)
• Drive clarity of operational processes for the Customer Success team by facilitating process definition, and creating and maintaining support resources
• Partner with other Procore departments (e.g. Sales, Deal Desk, Business Intelligence, Finance, etc.) to ensure interdepartmental processes are well-defined and well-understood

Required Skills and Experience:

• Bachelor’s degree or equivalent experience
• 1-3 years working in a technology or startup environment (including internships)
• Experience with B2B or project management
• Knowledge of customer lifecycle, processes, and best practices preferred
• Previous experience in Customer Success a plus
• Proficient to advanced experience with MS Office, Google Applications, and Excel
• Previous experience using Salesforce preferred
• Analytical mindset with the ability to provide support in producing and organizing data leveraging tools such as Salesforce and Excel
• Project management experience with a proven ability to complete projects with goals and deadlines

Procore Technologies, founded in 2003, provides cloud-based construction management software to clients across the globe. It is the collaborative hub of construction intelligence, connecting all construction team members to the information they need, when they need it. Procore’s comprehensive platform increases project communication and efficiency by streamlining, automating, and mobilizing project communications and documentation. This 24/7 accessibility to project data minimizes costly risks and delays, ultimately boosting profits. Procore helps construction services companies of all types manage projects including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more.

At Procore we have worked hard to create and maintain a culture where you can own your work, are encouraged and given resources to try new ideas, all while in an open collaborative environment. We believe in keeping our employees happy - whether that's the latest tech, catered lunches, dog friendly offices, or our fitness programs. You'll have the opportunity to work with a great group of people, mentor others, and grow with Procore. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, with offices across the United States. To learn more about our team, click here.