Prodege, LLC operates multiple consumer engagement brands, including Swagbucks.com & MyPoints.com (consumer rewards communities), SodaHead(consumer polling), nCrave (video discovery and audience extension platform), and ProdegeMR (consumer surveys and research solutions). Headquartered in El Segundo, California, Prodege is a member of the Technology Crossover Ventures investment portfolio, with a $60 million investment in May 2014.  Its flagship properties, Swagbucks.com & MyPoints.com are the web’s most popular rewards programs that gives users free gift cards and cash for the everyday things they already do online. Points are redeemable for gift cards to major retailers including Amazon and Walmart. Swagbucks has already paid out over $125 million in cash and gift cards!

The Customer Service Associate will be responsible for representing the company in a positive and professional manner while answering the inquiries and questions of Swagbucks.com users.

Additionally, the Customer Service Associate will:

• Answer live chat, e-mails and phone support from our users and assist them while meeting quota (200 cases/day).
• Troubleshoot user issues and questions with a positive and friendly attitude.
• Collaborate on team decisions.
• Respond to all chat inquires throughout the workday while answering e-mails and phone support. 
• Communicate clearly and professionally via live chat and e-mail.
• Work efficiently with all departments to ensure customer inquiries are resolved in a timely manner.

Additional skills and experience required:

• At least 1 year of live chat & email customer service experience is required.
• Have general computer knowledge and typing speed of 35 wpm.
• Excellent verbal and written communication skills are a must. (Writing sample will be requested during the interview process.)
• Proficiency with Google Drive and Zendesk software will be a plus.
• Basic skills in Microsoft Word and Excel Functions.
• Must be detail oriented, capable of managing competing priorities and meeting tight timelines.
• Must be self-motivated and deadline/quota oriented.
• Must be able to work productively with limited supervision.

Our Accolades:

• LA Business Journal Best Places to Work - 2017 & 2016
• Top 2016 Career Launching Companies, Wealthfront 
• Inc 500 – Fastest Growing Private Companies
• Deloitte’s Technology Fast 500
• Los Angeles Business Journal – Fastest Growing Companies
• Los Angeles Business Journal– Best Places to Work
• President Josef Gorowitz -- Ernst & Young 2014 Entrepreneur of the Year: Los Angeles, Advertising Category
• President Josef Gorowitz -- SoCal Tech Top 50 Executives Award 2013
• CEO Chuck Davis – Los Angeles Venture Association (LAVA) Hall of Fame Honoree
• CFO Brad Kates -- Los Angeles Business Journal: 2014 CFO of the Year, Winner
• CTO Shane O’Neill -- Los Angeles Business Journal: 2014 CIO of the Year, Finalist