Who We’re Seeking:

We are looking for a friendly and reliable Customer Care Coordinator, who is dedicated to ensuring that customers have a great experience. You understand and care about satisfying customers, and have the communication skills, creativity, and problem-solving abilities to convert challenges into positive experiences.

Key responsibilities:

• Quickly become familiar with the brand voice, software platforms and common issues
• Respond to Omaze donors in order to resolve issues regarding donations and rewards
• Proactively contact and engage donors on how to properly use the Omaze platform to solve problems and avoid potential issues

Our Ideal Candidate:

• You have at least 1 year experience in a customer service or sales role
• You have excellent written and oral communication skills
• You thrive on solving complex issues
• You take your work seriously but not yourself
• You love people, and are excited to work with a diverse group of partners, and thrive in a fast-paced, dynamic environment
• You are passionate about creating impact