Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Community team is dedicated to supporting our user base. They can take a challenging situation and turn it into a story of success. We are looking for a Manager for our Community Support team to help us support our users, improve customer experience, investigate fraud and abuse, and ensure compliance on a global scale. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

In this role you will:

• Manage Tinder’s Community Support team, overseeing the day-to-day escalation of issues, incidents and reports from our user base
• Lead our offshore teams: ensure continuous communication with HQ, provide up-to-date responses, and help improve customer satisfaction
• Help shape our international support strategy, maintaining a high standard of performance in all markets
• Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
• Work closely with our email QA Lead to improve content and identify ways to improve the Tinder experience
• Serve as liaison between teams, escalating questions to Legal, working with Engineering and PR to address incidents and issues as they arise
• Help improve guidelines and policies for the email team and safety team, improving processes for escalating issues to key stakeholders in the organization
• Report bugs and new issues, track volume of complaints in real time, and provide severity assessment
• Analyze large quantities of data to predict trends and track user feedback
• Run point during outages and coordinate communications strategy with Dev Ops and PR
• Report directly to the Director of Community
• This position operates in many time zones and hours will vary

• Minimum of 2+ years experience in a community support management role
• Advanced knowledge of Zendesk
• Critical thinking skills to understand and summarize complex issues within minutes
• Ability to multitask, prioritize, and keep up with large volumes of tasks in a fast-paced environment
• Extreme attention to detail
• Passion for helping people
• Bachelor degree or higher

• The hustle of a startup with the impact of a global business
• Tremendous opportunity to solve some of the industry’s most exciting problems
• Working with an extraordinary team of smart, creative, fun and highly motivated people
• Comprehensive health coverage, competitive salary, 401(k) match and meaningful equity
• Unlimited vacation and flexible working hours
• Daily catered lunches, endless supply of refreshments, basketball court, fitness classes and social events
• Modern, uplifting work environment in an ideal location