FUEL CYCLE’s best-in-class SaaS-based online community platform tells clients exactly what they need to know about their customers across the customer lifecycle. With this information at their fingertips, clients are empowered to make decisions that increase both revenues and long-term customer loyalty.  

  
Fuel Cycle is headquartered in Los Angeles, California with a satellite office in a WeWork space in Bryant Park, New York. We provide excellent benefits such as health, vision, and dental. We also offer supplemental benefits such as AD&D, life insurance, 401k and much more. 

Reporting to the Director of Client Services, the Client Success Associate is responsible for supporting our growing client base. This role includes responsibilities for all Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, etc.).

• Support Customer Lifecycle
• Understand customer journey and strategy
• Respond to listening points in journey (usage, satisfaction, etc.)
• Develop relationships with users and turn them into FUEL CYCLE champions
• Establish success plans that clarify client goals
• Engage in Customer Success Activities
• Onboarding
• Training
• Customer Support
• Project Management
• Renewals
• Cross-sell / Up-sell (with sales)
• Customer Advocacy
• Manage Client Health Metrics with Technology
• Salesforce
• Internal dashboards
• Advocate for Clients Internally
• Align with Marketing around marketing to existing clients
• Align with Product around driving product roadmap
• Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
• Align with manager for measurement and forecasting