Company Overview:

Velocify is one of the fastest growing software-as-a-service companies in the country, providing the market-leading solution for intelligent sales automation and cloud-based telephony. Velocify’s software is designed for high-velocity sales environments and helps sales teams be much more productive and successful by driving rapid lead response, increased selling discipline, improved productivity, and actionable selling insights.

Velocify has grown fast by hiring an exceptional team and by fostering a unique and vibrant company culture that rewards and nurtures extraordinary talent. In addition to exceptional HR benefits the company provides a well-stocked kitchen, a casual working-environment, a TV/games room, and has a thriving company-sponsored social calendar.  

Client Services Representative

A Client Services Representative provides world-class customer service and experiences in response to inbound inquiries from clients via phone, email, or website. They are courteous, professional and provide the highest level of customer experience on each and every interaction. These agents are the face of Velocify and are passionate, enthusiastic and dedicated to creating positive, memorable experiences to increase customer satisfaction and retention.

Responsibilities:

• Provide high-quality, proactive support to existing Velocify clients
• Ability to identify, escalate and provide updates to customers affected by a critical system issue
• Build and enhance existing relationships by troubleshooting and contacting clients
• Raise product awareness by conducting ad hoc training sessions
• Help create and distribute self-service customer support resources
• Liaise and work closely with the technical engineering over technical issues, product road map changes and new features
• Liaise and work closely with customer success management team to ensure top clients support needs are being serviced and relationships are maintained

Required Skills:

• Demonstrated passion for delivering and exceeding service targets;
• Proven ability to develop and maintain relationships;
• Able to read and understand written and verbal instructions given in English;
• Ability and drive to perform in a fast-paced start-up environment with multiple tasks, deadlines and changing priorities;
• Ability to adapt to a new and changing environment;
• Availability to work flexible hours
• Excellent presentation and communication skills;
• Ability to develop detailed product knowledge quickly
• Strong problem-solving and analytical skills
• Resourceful and creative troubleshooting skills
• Prior technical support experience is considered an asset

Education:

• BA/BS in applicable field strongly preferred.

Experience:

• One year prior customer support experience required; 2-3 years preferred

Some facts:  

• Great Place to Work - Velocify maintains a better than 4 star rating on Glassdoor.com and was named a “Best Place to Work” in 2015, a Glassdoor Employees’ Choice Award. (Link)
• Well-Funded and Financially Rock-Solid – Velocify is venture backed, having raised over $20M from Tier 1 VC-firms.
• Hyper-Growth – Velocify has been recognized as one of the Fastest-Growing Private Companies on Inc. Magazine’s Distinguished “Inc. 5000″ List for 2 years running (Link) and Velocify has been a Deloitte Technology Fast 500 Company for 4 years running.  (Link)