Client Associate
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Client Associate
Full-time
Laurel & Wolf is looking for an experienced Client Associate who is passionate about delighting customers and delivering a client experience that wows every time. In this role, you will actively listen to clients and resolve their problems. You will reach out to clients to provide helpful tips and to gain feedback. You will be a master of multi-tasking, self-directed problem-solving and exceeding all goals. You will bring infectious enthusiasm and a collaborative attitude. You will identify solutions and manage projects to improve the client experience and increase operational efficiency.
Weekend availability is a must
Responsibilities:
- Actively listen to, respond to and resolve client issues
- Outreach to target clients using a consultative approach
- Interact with clients via phone, e-mail, and chat with a professional and friendly demeanor
- Understand and be proficient in all Laurel & Wolf systems, processes and policies
- Complete various projects
- Collaborate with Product, Marketing, Finance and the Design Community Teams to create and manage tools, processes and policies that improve the overall client experience
What We're Looking For:
- 2+ years of overall customer service and/or account management in a fast-paced, technology-centric company
- Ability to work on weekends; desired schedule Tuesday - Thursday
- Genuinely cares about clients and takes pride in delivering an amazing client experience through every client interaction
- Excellent problem-solving skills and can articulate specific recommendations
- Can efficiently and carefully handle multiple tasks at once
- Thrives in a dynamic environment of constant change
- Collaborative attitude and desire to contribute outside primary area of responsibility
- Excellent communication skills, both verbal and written
- Well organized with strong attention to detail
- Proficient in various software and CRM applications
- Experience with multiple support channels including email, phone, and chat
- Fun, easy going and sincere
Health & Wealth Benefits
- 100% Paid Medical, Dental and Vision Coverage for all Employees
- Company Equity
- Flexible PTO policy
- Free parking (or Cash-out Benefit)
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