ABOUT US
Cross Campus is SoCal’s most dynamic network of coworking and event spaces. We create vibrant, inspiring workspaces for startups and freelancers, and we host some of the most exciting events in California. Recent events in our spaces have featured Elon Musk, Mayor Garcetti, and President Obama.

Come join our fun, tight-knit team, and help us redefine the workplace!
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ABOUT YOU
We’re looking for an expert in hospitality management, ready to lead the team responsible for delivering the Cross Campus experience at our South Bay location.

The managers of our locations are known as "Campus Managers". As Campus Manager of a location, you’ll report directly to the Head of Operations. Your challenge is to build the tight-knit community and inspiring atmosphere that defines Cross Campus. Together with your team, you’ll tour and close new members, facilitate “creative collisions” between members, develop member programming (sessions with business advisors, happy hours, etc), and ensure efficient campus operations - from member services to maintenance.

Individually, you will play a key role in identifying opportunities to improve processes, and will have the opportunity to spearhead the roll-out of new ops initiatives.

If you're an extrovert with managerial experience in hospitality and/or customer-facing roles, you may be the leader we’re looking for!
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THE ROLE

Leader and problem-solver

• You are the “Captain” of the campus: you manage the location team and are responsible for Campus performance across a variety of performance metrics
• Report to the Head of Operations, and assist with testing and roll-out of new processes
• Broad mandate to find solutions to customer concerns and create Cross Campus advocates
• Measure and track KPIs
• Manage or work closely with Cross Campus facilities team to ensure that location environment and inventory stays consistent with the “Cross Campus experience”

Community-Builder

• Build relationships with community members: make introductions and facilitate “creative collisions”
• Give tours to prospective members and manage a sales funnel
• Create engaging events, “lunch 'n’ learns”, and happy hours exclusively for Cross Campus members
• Run orientation sessions for new members
• Work with the events team to set-up (and often attend) our award-winning events

Member Concierge

• Educate members about campus resources and encourage use of resources
• Assist members with any issues related to their membership experience, including billing, onboarding and offboarding, general questions about campus policies and events, etc

REQUIREMENTS

• University degree
• 1-5 years of experience managing direct reports in hospitality or other customer-facing role (retail manager, restaurant manager, hotel manager, etc)
• Experience controlling budget (inventory and purchasing experience helpful)
• Demonstrable success working in a customer service-oriented role
• Personal warmth, enthusiasm, and a service-oriented personality: helping people brings you fulfillment
• Proficiency with Google Apps and other cloud-based applications
• Proficiency with Microsoft Excel and comfort conducting basic business analytics

COMPENSATION

• Competitive annual salary, based on experience and background
• Full-time position with health benefits
• Equity-track position

MORE INFO:
https://crosscamp.us