Administrative Services Coordinator
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We’re BCG Digital Ventures. Welcome.
We live in thrilling and disruptive times. A new start-up launches every 60 seconds somewhere on the planet. Powerful technology and agile operating structures are shifting the world’s business landscape at a breakneck pace.
We believe that the world’s most influential corporations need to set this pace, not follow it. So, we make them think and act like start-ups, venturing alongside them to build disruptive, profoundly impactful ideas.
Once you step into one of our global hubs, you’ll meet like-minded, open thinkers and passionate pioneers. You’ll work together in a team-based environment defined by creativity, courage and collaboration. And, you’ll invent and start-up game-changing businesses with the world’s most important corporations every day.
We’re a company unlike any other. We’re driven by a team of brilliant, curious and passionate people around the world who are unlike anyone else.
This is BCG Digital Ventures. Adventure awaits you …
Introducing our Venture Operations Team.
Are you up for the adventure of a lifetime? Our Venture Operations Team is how we redefine what’s possible. It’s where organizational insight aligns with operational excellence to keep our business thriving and producing imaginative ventures that have to be seen to be believed.
From human resources and information technology to marketing and operations management, the Venture Operations Team is the internal force that drives us forward, enabling us to expand the limits of human expectation with our compelling products, services and ventures.
Together, these one-of-a-kind problem-solvers direct our inner corporate structures with incomparable precision, profound analytic foresight and a deep commitment to world-class business services.
As an Administrative Services Coordinator, you will use your skills to:
- Work as part of a flexible team, provide high quality supervision and management to the EA/AA team in a demanding, fast-paced professional services environment. The primary goals are to provide daily supervision to the EA/AA team, manage daily team logistics, support the Business Services Manager with initiatives and training plans for the broader team, and successfully serve BCG DV's clients.
- Efficient management of the resources devoted to the support of BCG DV Partners, Principals and Directors
- Continuous improvement in the quality of administrative support services through training, workflow, proper support systems and processes
- Lead/participate in special projects as needed for the Business Services Manager
- Daily coordination and supervision of staff:
- Ensure appropriate coverage of Partner, Principal and Director support needs; manage schedule to cover for planned (vacation) and unplanned (illness, etc.) staff absences
- Seek to continuously improve quality, morale, knowledge and teamwork through strong communication and daily involvement in coaching and development
- Daily problem solving and prioritization of competing demands
- Attend Venture Operations Team meetings and help coordinate and maintain collaborative working environment with other departments
- Convene regular team meetings to update the group on relevant issues from the Venture Operations Leadership Team meetings and other items of interest
- Keep abreast of time management and communication skills training/conferences/technology; make recommendations for staff members to attend training
- Administer human resources policies as they relate to the EA/AA team members:
- Administer and ensure consistency, fairness and equity in the performance review process
- Manage compensation processes, reporting and communication for team
- Develop and implement EA/AA staff training and development programs
- Recruit, orient, train and support retention of staff
- Provide performance improvement feedback and planning when appropriate; support termination of staff if necessary
- Long term management of support services:
- Provide input to Business Services Manager in developing administrative staff procedures, programs and initiatives geared toward improving the overall effectiveness of the support services
- Take an active leadership role in overall Venture Operations management
- Create and encourage a stimulating work environment
- encourage participation in professional development activities
- foster teamwork within work groups, across functions and throughout the office
- manage Venture Operations cohort affiliation budget/activities
- raise awareness of the role of the Venture Operations in the success of BCG DV
- Bachelor's degree with 7+ years of experience, ideally in a professional services firm
- At least 2 years of experience managing a team and overseeing the hiring process
- 3-5 years of EA experience or intimate knowledge of the EA/AA role
- Computer proficiency in Windows, Word, Excel, PowerPoint and Outlook
- Infrequent travel may be required
- Occasional evening and weekend work may be required
- Strong service orientation and sensitivity in responding to customer needs
- Demonstrated strong interpersonal, communication and facilitation skills
- High degree of flexibility in a fast-paced environment
- Ability to handle difficult situations with poise, understanding and tact
- Ability to handle competing priorities, keeping constant sight of the overall objectives
- Resourceful with strong problem-solving capabilities
- Strong organizational skills, project management skills and attention to detail
- Demonstrated effective and empathetic leadership and team management experience
- Willingness to perform a wide range of services from routine tasks to unique analyses
- High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality
- Decisive, pragmatic, fair and reason-minded
- A confident communicator
- A motivator and team player
- Unflappable and thick-skinned, with the personal fortitude to push back when necessary
- The courage and confidence to create an environment where people are comfortable speaking up
- The ability to settle disagreements as they arise
Interviews will take place after resumes have been screened for minimum requirements. If selected, a transfer date will be negotiated with your line manager. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. BCG is an E-Verify Employer. Click here for more information on E-Verify.
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