ABOUT DSC:

We’re on a mission to build a better bathroom. We started with razors way back in 2011, and now millions and millions of Members later, we’ve expanded into shave products, skin care, hair styling, with more to come. We’re always growing and reinventing, and we rely on killer talent to help us achieve our goal of owning the bathroom.  Did we mention that we recently won a Webby award for best shopping app and Webby’s People’s Voice award for best app interface? If you’re a team-playing innovator, you’ll fit right in. A sense of humor helps, too.

ROLE SUMMARY:

Dollar Shave Club (DSC) is seeking a VP of Experience Design, who will lead our UX, digital design and digital copy organization to deliver a cohesive, best-in-class consumer experience across all of DSC’s owned & operated digital channels (eg. site, app, email, push).  

This role will be an integral part of a best-in-class team, defining the DSC experience for our millions of members around the world.  As a primary contributor to DSC’s brand perception, you will be tackling the real-world consumer problems which drive our business.  

The VP of Experience Design will be tasked with producing original concepts and leading a team in bringing them to life.  They will nurture and develop talent, identify and inspire greatness in others and foster cross-functional collaboration.  They will build a culture of excellence by promoting user-centered design processes and best practices, weaving together the rich tapestry of our powerful content, helpful service programs and business features.

RESPONSIBILITIES:

Conceptual Thought Leadership

• Build a culture of UX & design excellence, setting a consistently high bar for execution and delivery of highly engaging experiences across our digital platforms
• Provide consistent vision, direction, and leadership to the UX, digital design, and digital copy teams
• Inspire teams to translate the digital experience vision and bring the vision to life in a memorable way
• Enhance and maintain digital brand identity and associated guidelines to ensure a consistent application across multiple internal and external digital properties
• Work in partnership with our Product Management, Customer Strategy, Engineering and Marketing leadership to identify, evaluate and implement operational efficiencies

Design

• Define design strategy, style guides, and usability patterns to drive efficiency and consistency into our user experience.
• Work with Product Management to develop and maintain a process for matching the level of investment to the size of opportunity per project
• Clearly articulate product design direction to stakeholders to build consensus around specific solutions.
• Manage multiple projects at one time, switching focus and resources between projects as required to manage priorities
• Oversee the consistent delivery and maintenance of all UX specs and digital assets

Leadership

• Develop talented experience designers, user experience researchers, and copywriters into world-class practitioners and leaders in their own right
• Scale our experience design team articulating guiding principles, establishing "just enough" process, defining success metrics, updating our job level structure–to ensure the team’s health & success over the long term.
• Identify resource gaps and needs; recruit top product designers and user experience researchers to fill these gaps.  
• Motivate and inspire team members to produce best-in-class consumer experiences.
• Performance management; including coaching Director level direct reports to effectively manage low performers and engage/retain high performers.

QUALIFICATIONS:

• 10+ years of UX/Visual Design/Product Design experience with industry recognition
• Bachelor’s degree in any of the following HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields or equivalent work experience
• Extensive knowledge of wireframing and prototyping tools such as Axure, InVision or Omnigraffle, plus visual design tools such as Sketch, Photoshop and Illustrator
• Experience in User Research, Usability studies, and test-driven design practices
• Good awareness of the latest front-end technologies: HTML, CSS, Javascript, JQuery etc
• Experience leading a product design team that has included Interaction Design, Visual Design, UX Research, Prototyping and copywriting

• Proven experience translating business goals into elegant and intuitive interactive designs
• Experience working on a consumer-facing product with proven ability to optimize and iterate over time (e-commerce or online subscription experience a plus)
• Experience working in an Agile development environment
• Positive, infectious attitude and leadership style
• Relentless, creative, scrappy problem-solver
• Poise and capability in presenting to executives
• Willingness to roll-up sleeves and dig-in