ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that's why here your ideas elevate actions, and here you'll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives.
Our most valuable asset is our people.
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and
make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Learn more
TECHNICAL SUPPORT ASSOCIATE
We seek an experienced, professional Technical Support Associate in our Thousand Oaks, California office. The position will provide, customer-oriented, end user support for PC and mobile device users in the Thousand Oaks office, as well as remotely supporting additional West Coast users. This is an in-person position, requiring 5 days per week in office presence.
Responsibilities:

• Develop a strong relationship with office leadership and ZS staff;
• Assist users in the setup and configuration of computer hardware and software
• Act as owner and ensure resolution of local internal technical issues and requests,
• Utilize ticketing system to track and resolve incidents;
• Complete administrative tasks, such as initiating vendor\supplier service, asset management, and assisting with organizational efforts;
• Coordination with geographically distributed IT team;
• Participate in IT team projects as assigned;
• Provide technical training for new hires and any new technology deployments;
• Provide in-person and remote support for PC/Mac laptops, printers, mobile devices;
• Process upgrades of laptop hardware and operating systems;
• Availability for off-hours maintenance and critical incidents;
• Occasional weekend work

Qualifications:

• Bachelor's degree required with record of high academic achievement; Master's degree preferred;
• 2-4 years relevant technical support experience, preferably working with remote users;
• Apple Certified Support Professional (ACSP), Apple Certified Associate - Mac Integration, Microsoft (i.e. MCP or MCTS) and ITIL certifications preferred;
• Basic understanding of Windows 10 and Microsoft O365
• Knowledge of Mac setup and management;
• Strong customer service orientation;
• Effective oral and written communication and organizational skills;
• Eagerness to contribute in a team-oriented environment;
• Ability to work methodically and analytically in a problem-solving environment.

Technical expectations include:

• Experience in enterprise technical support functions;
• Installation and configuration of business applications (i.e. Apple Mac OS, MS Windows 10, MS Office 2016/365, current web browsers, etc.);
• Experience with integrating Apple Mac in a Windows environment;
• Experience with system, account, and access provisioning (Active Directory);
• Experience in troubleshooting software, hardware, and connectivity issues, across both PC and Mac platforms.
• Experience with support of mobile devices, both iOS and Android;
• Experience with basic networking

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
Considering applying?
At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To Complete Your Application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.
ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19. Proof of vaccination can be voluntarily provided upon acceptance of offer of employment.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com
Salary: $72,800.00 - $85,800.00