Sr. Product Manager

| Santa Barbara, CA, USA
Employer Provided Salary: $151,200-$207,900 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Santa Barbara, CA. Our team is located in the heart of downtown Santa Barbara. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! As we enter this next phase of growth, we are in search of a Sr. Product Manager.

The Senior Product Manager is instrumental for establishing the vision, strategy, and priorities to drive success for the application intelligence products inline with the company mission: To Simplify Technology Management for Humankind

Make your mark being well-versed with Cloud technologies, learn customer pain points, understand fast moving competitive landscape, and shepherd the roadmap to successful delivery. Have a good understanding of alert management and IT workflow management systems (commercial, and open source). It is key you are well versed on what it takes to be a good PM and can be a mentor to those new to the game.

You will have the opportunity to work closely with other LM product managers, engineering, business operations, sales, product marketing, design, and other cross-functional teams to build and enhance a suite of LM product offerings that help our customers succeed in achieving their business objectives.

Here's a closer look at this key role:

  • Good understanding of entire LM product with ability to demo the product beyond area of ownership.
  • Solid understanding to be SME and go-to person for container management, orchestration, and monitoring.
  • Maintain, update, and communicate Roadmap company wide - drive transparency.
  • Evaluate or Establish KPIs for your area of ownership.
  • Formulate & own the vision for your area of ownership through competitive intelligence, key business drivers, & building on industry knowledge.
  • Communicate clearly and effectively on execution plan and it's progress to all stakeholders involved.
  • Drive cross functional teams without authority to meet committed goals on the roadmap.
  • Evaluate and establish policies and procedures that help Product Team at LM become the best in class.
What You'll Need:
  • Bachelors Degree required; MBA, CS, or CE degrees preferred
  • Proven ability to inspire and lead cross-functional teams that span Product-Engineering and Product-GTM teams
  • 5+ years product management experience at a software company - Cloud technology experience strongly preferred
  • Detail oriented, strategic thinker who can see the big picture and distill it into prioritized, actionable tasks
  • Demonstrated success delivering features, products, and/or improvements 
  • Expert level experience of agile development practices and their application in the real world
  • Ability to articulate feature road maps and prioritization to internal and external customers

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.
We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 04/15/2024

#LI-ME1 #BI-Hybrid #LI-Hybrid

LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. 
As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards. 

Base Salary Range

$151,200$207,900 USD

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • Apache GroovyLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • AnsibleFrameworks
    • PuppetFrameworks
    • TerraformFrameworks
    • MySQLDatabases
    • ElasticSearchDatabases
    • TimeSeries DatabaseDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Our team is located in the heart of downtown Santa Barbara. With unbeatable views spanning the beach and mountains surrounding the city, our SB office is a great place to connect with fellow LMers.

An Insider's view of LogicMonitor

How would you describe the company’s work-life balance?

My work/balance has improved since I started here at LM. I started going to CorePower Yoga because of our company discount and it has helped me start my days on the right foot. Anything is possible at LM!

Franky

Associate Customer Success Manager

What does your typical day look like?

Everyday has been unique since the day I started. The common factor that exists from day to day is team communication. I spend the majority of the day working in tandem with multiple support teams. We work together to solve any tough issue. We laugh, we joke, and we support each other.

Kwame

Technical Support Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas, no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line.

Sarah

Sr. Director, CX Strategy and Enablement

How do you make yourself accessible to the rest of the team?

I spend my day supporting, coaching and developing my reps. A majority of my time is spent in 1x1s with them where we talk through their specific and catered path to promotion. I am constantly striving to make sure my reps have all of the training and support that they need to effectively run their business and feel good about doing it.

Crystal

Senior Manager, Business Development

What are some things you learned at the company?

I've learned so much about the cloud and the importance of the shift to cloud related services. During my first six months, I got an AWS cloud certification and a project management certification!

Kendall

Premier Support Engineer

What are LogicMonitor Perks + Benefits

LogicMonitor Benefits Overview

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s as unique as you are.

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: generous time off programs, health, vision, and dental insurance, robust parental leave, a 401K with company matching, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more!

We are committed to our employees’ well-being, and offer various wellness programs as part of our holistic approach to employee success. For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Culture
Volunteer in local community
LogicMonitor is committed to giving back to our community. For that reason we organize regular LM Cares events across our offices so our employees can give back to the communities who support us.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
LM is happy to host in-person and virtual all hands meetings so that we can all hear company initiatives and updates.
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
LogicMonitor offers a flexible schedule outside of core hours (8am - 6pm), as well as the option to work from home, per manager discretion.
Remote work program
Hybrid work & flexibility are here to stay. That's why we're reimagining hybrid work. Our offices are "Centers of Energy" for connection.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
LogicMonitor is proud to have a wide range of diverse talent in leadership roles!
Mandated unconscious bias training
We want our workspace to be as inclusive as possible, which means identifying all the ways we can improve ourselves. These trainings are ongoing to reflect our Better Everyday pillar.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
There is a place for everyone at LogicMonitor. We provide support and budget for several ERGs within our company, complete with their own slack channels, fireside chats, speaker series and more.
Hiring practices that promote diversity
We’re committed to creating an inclusive environment for all our employees. We partner with programs like InternXL to hire interns from underrepresented communities.
Diversity recruitment program
LogicMonitor has inclusive hiring practices at every step of our process. We also require diverse representation among our interviewers, and dedicate time to actively source diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a FSA for: Health care, dependent care or commuter spending such as transit or parking.
Disability insurance
LogicMonitor's company paid short-term and long-term disability provides a benefit equal to 60% of your earnings.
Dental insurance
We offer a dental PPO as our base plan which is designed to give you the freedom to receive dental care from any licensed dentist of your choice.
Vision insurance
We offer a company paid PPO vision plan. Add your dependents and children to your plan for a low monthly cost.
Health insurance
LogicMonitor has multiple health plans to choose from, including a HDHP at a low cost to the employee. LM also contributes monthly to an HSA for HDHP coverage. We proudly offer Infertility coverage.
Life insurance
LogicMonitor offers basic life and AD&D insurance of one time your salary (up to $200,000) for all of our employees as part of our holistic benefits coverage.
Pet insurance
We love our furry friends here at LM & want them to get the best care! Our voluntary pet insurance helps make sure your pets are protected agains unplanned vet expenses for covered accidents & illness
Wellness programs
Explore weekly meditation classes. Our annual Wellness Fair is a favorite among the team!
Mental health benefits
All LMers and their dependents have access to a variety of mental health benefits including free coaching, counseling, work-life services, and more!
Transgender health care benefits
Wellness days
Abortion travel benefits
Yearly travel, lodging, and child care reimbursement for employees and dependents that need to seek out of state health care.
Financial & Retirement
401(K)
LogicMonitor's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) matching
We care about our team member’s long-term financial health. All US team members enjoy a competitive 401(k) match.
Company equity
At LogicMonitor, we know our strength lies in having all of our employees working together as one team. For that reason we designed an Employee Equity Program for all employees to share in our success
Performance bonus
LogicMonitor’s success is a direct reflection of the amazing team members that work here. Our bonus plans include everything from biannual payouts to all-expenses paid vacations.
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
We offer generous paid Parental Leave for both carrying and non-carrying new parents, including adoption and surrogacy!
Family medical leave
Employees are eligible to take Family or Medical Leave under the federal Family and Medical Leave Act (FMLA).
Adoption Assistance
The placement of an adopted or foster child with you is a major life event that we support. Work with HR and your manager on how to best prepare and plan for such an event.
Return-to-work program post parental leave
Fertility benefits
LogicMonitor supports all paths to parenthood and the family building journey with our fertility partners, including a generous lifetime maximum and additional resources.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
As much as we love our work, we know it's important to get away too. We value output, not desk time so we offer unlimited vacation.
Paid volunteer time
Want to give back to the community? So do we! Join us for the next up-coming LM Cares event.
Paid holidays
Paid sick days
Eligible employees will accrue up to 12 paid sick and personal leave days per year, which can be used for sick days, Kin care, personal leave, etc.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
We offer a monthly stipend to offset your transit or parking expenses. But if that’s not enough, we also offer a FSA which can be used for commuter benefits as well.
Company-sponsored outings
We really like our co-workers, and strive to offer every opportunity for bonding and connecting with our fellow LMers.
Free snacks and drinks
We take snacks seriously. Raid our fully stocked kitchen and don't forget to top it off with a tasty beverage at the end of a satisfying workday.
Some meals provided
If you're like us, we love food. Come see what we're serving up at our weekly Wednesday Lunches!
Company-sponsored happy hours
Cheers, on us!
Pet friendly
Several of our offices are pet friendly, we love having our furry friends with us in the office! We even offer pet insurance to help support your pet's well being!
Relocation assistance
If working in the office is a requirement of the role, we may offer relocation assistance. We value collaboration and teamwork.
Fitness stipend
Enjoy a monthly stipend to spend on a gym membership, a parking permit, or anything you choose--that’s all up to you with our Work Well Reimbursement!
Home-office stipend for remote employees
If you are remote, you can use our Work Well reimbursement to help pay for home office expenses!
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Have you got your eye on a professional conference or convention you’d love to attend? We offer reimbursement up to $1,000 in professional development for every employee.
Tuition reimbursement
Have you got your eye on a degree or professional certification? We offer reimbursement in professional development for every employee.
Promote from within
Continuing education stipend
Have you got your eye on a professional conference or convention you’d love to attend? We offer reimbursement up to $1,000 in professional development for every employee.
Continuing education available during work hours
We want you to love what you do and be the best at doing it. Work with your manager to schedule time to pursue your learning interests.
Online course subscriptions available
Customized development tracks
Paid industry certifications
We’ll reward you for getting Industry certified! We offer reimbursement up to $1,000 in professional development for every employee.
Personal development training

Additional Perks + Benefits

We know we can only achieve greatness with a top notch team. So that's why we surround ourselves with an awesome team who are your friends and mentors alike.

We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.

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