Description

At LegalZoom we are growing our Product Management organization that is responsible for designing, and delivering innovative products and services to give every person access to the law.  Today, over 3 million small businesses and consumers have selected LegalZoom to launch a new business and protect their family. And we are just getting started.

LegalZoom is an exciting place where innovative minds come together to build and optimize our product portfolio that enables us to evolve to the needs of our customers and marketplace. We’re looking for bright, talented individuals to join the Product Management team and help LegalZoom achieve its vision of democratizing the law.

The Sr. Product Manager will be responsible for ideating, positioning, pricing, packaging, and defining features for existing and new products at LegalZoom.  The right candidate will be customer-focused, strategic and analytical, full of creativity, and has worked in the role of Product Owner on an agile team. In your role, you will partner with a diverse cross-functional teams to lead, execute, monitor, and deliver results for various product management initiatives in a product line. Your success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way.

 What you’ll do:

• Be the voice of the customer across the organization. Lead product development lifecycle from ideation through launch including end-to-end customer experience.
• Work in an Agile development environment. Adjust requirements based on new data or strategy shifts. Influence UX designers on front-end experience specifications.
• Engage in cross-functional collaboration with Product Marketing, Sales, Production, Customer Care, and Technology to support customer lifecycle management activities including pilots, betas and full launches, customer experience optimization, and product optimization.
• Partner with Technology and Product Development teams to define and develop new product and subscriptions offerings.
• Partner with Inside Sales, Production, and Customer Care to ensure that the final product is delivered in line with consumer focused messaging, defined SLAs and NPS targets.
• Competitive analysis: drive competitive analyses in partnership with Product Marketing; lead the team in anticipating competitive moves, and responding to any competitive development in the marketplace.
• Partner with Product Marketing to create messaging and positioning that is compelling and differentiated; responsible for directing the development of key messaging documents for products that include buyer personas, product positioning, and price/packaging.
• Define business and customer experience metrics for tracking product performance in collaboration with analytics team.
• Work on an agile team in a co-located environment with some overseas development resources.

Qualifications: 

• 4-6 years product management experience or other relevant experience with proven capability to execute on product strategy, manage roadmaps, prioritize work, write user stories, and work with a cross-functional team to deliver great products.
• 3 or more years working on agile teams and participating in ceremonial meetings such as planning, grooming, stand-ups, retrospectives, etc. Experience in the role of Product Owner a plus.
• Track record of creating and executing on high-impact products with proven commercial success.
• Experience working on products with multiple sales channels, such as online ecommerce and phone sales.
• Strong grasp of online metrics, tracking performance of KPI’s, and the ability to integrate analytics into your decision making.
• Knowledge and understanding related to the process of starting and running a small business along with the legal and financial needs of this market
• MBA preferred.  Bachelor’s degree (preferably in business, economics, or a related field) or equivalent experience.
• Excellent interpersonal skills, with ability to quickly establish credibility with key business partners in product management, sales, customer support, and development.
• Familiarity with management by objectives and/or OKRs as a way measure performance.
• Superior audience-centricity, relentless advocate for the customer across the organization.

 LegalZoom is an Equal Opportunity Employer, dedicated to diversity.