Sr Product Manager - Account Management

| Greater LA Area
Dave is the finance version of David and Goliath taking on the big banks. A financial friend to the millions of Americans who use the app, Dave helps with budgeting, building credit, finding work and accessing money to cover immediate expenses before payday. Instead of mandatory fees, Dave lets users pay what they think is fair through a ‘tip’ based model. Dave users plant a tree for each % tip they leave when taking an advance, resulting in tens of millions of trees planted.
We are choosing to build a quality team vs a large team. You will be a formative part of our company culture moving forward. To that point, we want someone that can take ownership of a project from beginning to end and can do it on their own. We’ll be there to support you but not hold your hand.
Sure, we’ve checked all the boxes you’d expect from a fast-moving startup, but the best thing we can offer you is a supportive environment for learning and opportunities for personal/professional growth.
Summary
Our team is looking for a Product Manager who is very analytical, organized and has experience driving projects in a fast-paced environment. You’ll help us maximize our current banking product’s potential, and effectively coordinate between other product managers, engineers, designers, analysts, and stakeholders.
Executing on this will require strong qualitative and quantitative research abilities, with a creative mindset and holistic approach to product management. You’ll work iteratively to ship and test features, partnering closely with research, data, design and engineering to help improve our users’ core experience with Dave.

Key Responsibilities

  • Communicate, coordinate and work closely with product/engineering/design teams to deliver products from idea phase to our members' hands.
  • Drive product development from small features to entirely new product offerings.
  • Stay in touch with users to understand what they love or don't love as our current advance product evolves.
  • Deeply understand the needs and behaviors of our users, and generate actionable insights through qualitative and quantitative research to drive product strategy
  • Articulate user stories, requirements, define business value and identify success metrics for our existing KYC, Bank Connection, & our newer Authorization & Biometrics systems.
  • Be responsible for leading the charge on how our customers manage their Dave account, access Dave, and the integrations that power these features
  • Prepare models/business cases that justify the feature development decisions.
  • Regularly optimize in an ever-evolving environment where our process is shifting, and original solutions are standard.
  • Work on the definition and reporting of relevant KPIs to continually optimize technical and financial performance for our business.
  • Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing 
  • Work with the team to monitor the competitive and industry landscape, keeping up-to-date with essential market advancements.

In the First 30 Days You Will:

  • Ask the right questions both to our team members and our customers to gain a strong understanding of Dave and our customer experience.
  • Work with Engineering to better understand the current systems in place for our Account Management features
  • Use our business intelligence toolkit to develop actionable insights that deliver maximum value for our members.
  • Foster working relationships with engineering and current PM's to understand our development process.
  • Ship several small features.

In the First 90 Days You Will

  • Own the product development lifecycle for your team with a prioritized roadmap, clear milestones, and weekly development cycles 
  • Develop launch plans by defining milestones and roadmap for your team, scoping/prioritizing features, coordinating timing with other business activities, managing backlogs, and estimating work. 
  • Define and maintain critical KPIs to monitor to maximize member satisfaction, engagement, retention, and revenue.
  • Develop and deploy your own larger feature sets that maximize user and business value and report on their success.

Experience Required

  • 4+ years of work experience as a Product Manager or equivalent experience
  • Experience gathering requirements for new products and processes
  • Comfortable creating new products from scratch.
  • Possess an excellent product/design sense, and you can take complex problems and make simple experiences.
  • Ability to lead complicated cross-functional projects while handling many moving pieces.
  • Excellent communication with engineering, design, and senior management
  • Experience creating wireframes, storyboards, user flows, process flows.
  • Working knowledge of SQL and Business Intelligence tools like Amplitude, Mode, Looker, or Tableau
  • Looking for a place where you will work hard, always learning and growing in the process.
  • Not afraid of failure.
  • Representative of Dave’s values: helpful and decent, resourceful, innovative entrepreneur, transparent, and persistent.

Benefits & Perks:
· Premium Medical, Dental, and Vision Insurance plans
· Insurance premiums 100% covered for you and your dependents
· Competitive salary and equity compensation packages
· Generous and flexible PTO
· Catered lunch 3x/week
· Voluntary life insurance plan
· Voluntary worksite benefit plans for accidents, critical illness and hospital indemnity
· Flexible work hours
· 401(k) savings plan
· Central location
· Generous paid parental leave
· 1UP Wednesdays where you can teach or learn something new from a fellow Dave
· An open and fun office space with room for socializing - outside patio, hammock, and basketball hoop
· A collaborative environment with opportunities for learning and growth
Dave Inc is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

1265 S Cochran Ave., Los Angeles, CA 90019

An Insider's view of Dave Inc.

What’s the vibe like in the office?

We've got a pretty fun-loving, eclectic group in the office. Everyone comes from totally different backgrounds and is unapologetically themselves, which I love.
People here also care a lot about what they do. I feel like I'm able to go to anybody on the team for help solving a problem. It's an atmosphere of open communication and collaboration.

Ryan

Software Engineer

How do you collaborate with other teams in the company?

The Engineering team at Dave is extremely collaborative. Our open office plan allows for constant communication and feedback. Our mobile app developers are spread out across multiple teams within Engineering, but we all work on the same code base. We have bi-weekly “syncs” to go over any new conventions in our code, and to discuss new ideas.

Lauren

Tech Lead

How has your career grown since starting at the company?

It was amazing coming into a company with leaders that provided me with the tools and guidance to set me up for success, and then let me run with it from there.

Dave has empowered me to drive the change I wish to see, and that has come with the opportunity to scale my own team to push the boundaries of the status quo.

Jackson

Marketing Manager

How has your career grown since starting at the company?

I was lucky to join Dave as the first QA engineer back in April 2018 and have been extremely supported by engineering leadership since the beginning which enabled me to grow into a QA Manager role & eventually transition into Project Management! I've always imagined myself in the role I am in today as a PM, thanks to the amazing team at Dave.

Lena

QA Manager and Project Manager

What are Dave Inc. Perks + Benefits

Dave Inc. Benefits Overview

- 100% Paid premiums for medical, dental and vision insurance plan for you and your family
- Unlimited PTO
- Catered lunch 3x/week
- Generous equity
- Generous paid parental leave
- Flexible work hours
- Open and collaborative environment

Culture
Volunteer in Local Community
Partner with International Rescue Committee for annual gift drive. Host regular coding meetups with St Joseph's Center Code Talk
Partners with Nonprofits
Dave has planted over 8 million trees through its partnership with Trees.org. We've also recently partnered with Feeding America to help provide meals.
Friends Outside of Work
Eat Lunch Together
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Highly Diverse Management Team
The leadership team at Dave is nearly 50% female.
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Best PPO Insurance in town
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Acme Co. hosts lunch and learn meetings weekly.
Cross-Functional Training Encouraged
Promote from Within

Additional Perks + Benefits

There is a lot of freedom at Dave to create and implement your own career plan. Management truly cares that Daves are developing as professionals.

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