Senior Product Manager

| Greater LA Area

WELL is a fully integrated patient communication platform that enables enterprise health systems, private practices, and vendors to communicate with patients securely across any channel, including text messaging, email, telephone, and live-chat.

With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to seamlessly converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.

Founded in 2015, WELL is based in Santa Barbara, California and was recently rated the category leader for Patient Engagement Software by G2 Crowd. WELL serves many of the country’s leading health systems and powers best-in-class experiences for more than 7,000 healthcare professionals and 5 million patients nationwide.

SUMMARY

Are you an innovative product manager who thrives in a fast paced collaborative environment and loves working with smart, driven technology teams? Are you passionate about improving patient’s lives and experience with their healthcare providers? Are you excited about building products that disrupt the multi-trillion dollar healthcare industry, accelerate our growth, and create the modern healthcare communication platform? Then WELL is the place for you. We are building the future of healthcare communication and are committed to improving patient’s lives.

Responsibilities include:

  • Support the product life cycle from strategic planning to tactical activities.
  • Develop a deep understanding of customer problems and end user workflows.
  • Work with customers to create innovative solutions that improve the user experience for patients and our customer's staff.
  • We win or lose as a team. Collaborate across our departments on a unified strategy for product development, roadmap planning, release, sales, marketing and measuring the impacts of product rollouts.
  • Manage and enhance product quality, ensure ease of use, and continually evaluate product performance to improve functionality and delivery.
  • Build a deep knowledge of our market, customers, and competitors and guide product roadmap/strategy. 
  • Specify requirements for current and future products, utilizing market research and competitive analysis data, supported by input from customers, prospective customers, and industry experts.
  • Assist in developing and implementing the go-to-market plan for existing and new products, working with all departments to execute and measure results.
  • Manage and prioritize a product roadmap in collaboration with internal teams and present regular updates on the validation and execution of each component of the roadmap.
  • Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. 
  • Facilitate the development and implementation of product/pricing strategies and tactical plans for assigned products ensuring that customer and partner needs are being met.
  • Work with our business development leadership to develop and execute a partner and integration strategy.

REQUIREMENTS

  • Proven product management capability and strong work ethic, with a sense of urgency and the ability to get things done.
  • Experience in developing user stories and Product Requirements Documents.
  • Demonstrated experience in the creation of market research, go to market strategy, and competitive analysis.
  • Smart, creative, energetic, conscientious and enthusiastic with strong problem solving skills.
  • Willing to take risks and embrace a culture of learning.
  • Team player mentality with a customer-focused attitude.
  • Excellent written and verbal communication skills.
  • Self-motivated with ability to work with minimal supervision.
  • Highly organized and ability to handle multiple projects and simultaneous work streams.
  • Must be able to travel up to 20%.
  • Currently living in, or willing to relocate to the Santa Barbara area.

Work Experience and Education:

  • Bachelors degree (or equivalent experience) in technical field.
  • 3+ years of Product Management experience in Enterprise SaaS software or equivalent.
  • Prior experience working with Enterprise SaaS sales teams.
  • Bonus: experience working with patient facing healthcare services or the healthcare industry as a whole.

BENEFITS

  • Full Health Benefits (Medical/Dental/Vision)
  • Generous equity package
  • Unlimited Vacation / PTO
  • Located in the heart of downtown Santa Barbara
  • Monthly commuter stipend
  • Fantastic company culture
  • Frequent happy hours and events
  • Stocked kitchen
  • Ergonomic desk setup
  • Dog friendly office
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • PardotCMS
    • Adobe CMS
    • Google AnalyticsCMS
    • Google AdsCMS
    • SalesforceCRM
    • MailChimpEmail
    • ZoominfoLead Gen

Location

Located in the heart of downtown Santa Barbara, just a 10 minute walk from the beach, and moments away from top eating and drinking establishments!

An Insider's view of Well Health, Inc.

What’s the vibe like in the office?

The WELL team is a group of lively, driven and hardworking individuals. There is always music playing and dogs hanging- making it truly enjoyable to come into the office. The environment is very collaborative and exciting. I feel valued and challenged every day- the 4pm beer from the office keg is always well deserved! 10/10 would recommend WELL!

Jess

Inside Sales Rep

What kinds of technical challenges do you and your team face?

As an integration engineer, I am exposed to working with different EHRs. Records kept by different facilities need to be interchangeable; the file formats and structure need to be consistent enough that they can be read by our software. I am always thrilled to use our tools in innovative ways to overcome the challenges of our healthcare IT industry

Stephanie

Integration Engineer

What makes someone successful on your team?

WELL’s Business Development Team is the foundation of our sales engine and secret sauce to the company’s incredible growth over the past few years. The most successful reps are hungry and creative. They exceed pipeline targets, crush activity metrics, and most importantly - elevate the team around them.

Tom

Business Development Manager

What is your vision for the company?

The average American spends more than $10K a year on healthcare, but customer service in medicine is rated the third-worst of any industry. We’re going to change that, giving patients delightful experiences, freeing the industry from clunky, obsolete communication practices, and making healthcare easier and more accessible—for everyone.

Guillaume

CEO

How does the company support your career growth?

WELL gives me opportunities that I wouldn't otherwise get at a larger company. These opportunities are usually ones I have done before and WELL let's me rise to the occasion and figure it out. I can't recommend WELL enough if you would like to accelerate your career growth.

Erin Clayton

Data Engineer

What are Well Health, Inc. Perks + Benefits

Well Health, Inc. Benefits Overview

Full Health Benefits (Medical/Dental/Vision)
Generous equity package
Unlimited Vacation / PTO
Located in the heart of downtown Santa Barbara
Monthly commuter stipend
Fantastic company culture
Frequent happy hours and events
Stocked kitchen
Ergonomic desk setup
Dog friendly office

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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