Senior Product Manager, Trust & Safety
Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world.
About the role
The Tinder Trust & Safety pod is on a mission to make Tinder the safest way to meet new people. We are looking for an experienced, Senior Product Manager to join this team. This person will be a cross-functional leader, working with design and engineering to build and enhance features and tools, and collaborating closely with other departments such as Community Operations, Legal/Policy, Marketing, PR, and Communications to make every initiative a success. The ideal candidate will demonstrate analytical proficiency and rigor, deep customer empathy, product intuition, excellent interpersonal skills, and a passion for protecting people from harm.
What you'll do:
- Work with partners to identify and prioritize threats and risks to our members’ safety, and leverage in-app product solutions, back-end systems, and processes to effectively reduce prevalence and harm
- Develop expertise in the areas of content safety and account integrity, and the burgeoning technologies undergirding the efforts to improve and maintain them - including intelligence and signal development, machine learning, continuous authentication, checkpoints and challenges, etc.
- Work with pod, pillar, and company leadership to define the Trust & Safety product roadmap, develop metrics that inform the success of safety efforts, and drive cross-functional efforts to achieve success across product, design, engineering, policy, community operations, and PR/Comms
- Develop robust workflows for cross-team collaboration that help us manage large-scale product improvement projects to improve community safety
What You’ll Need:
- 5+ years of consumer product management (or similar) experience. Familiarity with privacy and data security issues a big plus.
- 1+ year in Trust and Safety
- 1+ years of experience with SQL
- Experience analyzing, prioritizing, and optimizing to grow KPIs with minimal historical context
- Ability to be scrappy and navigate ambiguity with curiosity and zeal in a fast-paced environment
- Excellent communication skills
About The Team
- The Trust & Safety pod is a passionate, mission-driven, cross-functional team comprised of PMs, Designers, Engineers, Analysts, Data Scientists, Policy experts, and Customer Experience specialists.
Team Challenges
- Trust & Safety work often requires fast-paced decision-making based on partial information and ambiguous metrics, coordination and prioritization across disparate parts of the broader organization, and an ability to balance trade-offs between proactive preventative efforts and reactive response to adverse circumstances, with a relentless focus on producing the best possible outcomes for our members. A PM on this team needs to be comfortable with ambiguity, flexible in their thinking, and great at maintaining interpersonal relationships under stressful circumstances.
As part of our team, you’ll enjoy:
· The hustle of a startup with the impact of a global business
· Tremendous opportunity to seek some of the industry’s most exciting problems
· Working with an outstanding team of creative, fun and highly motivated people
· Comprehensive health coverage, competitive salary, and 401(k) match
· Daily catered lunches, an endless supply of refreshments, basketball court, fitness classes, and social events
· A modern, uplifting work environment in an ideal location
At Tinder, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Tinder is proud to be an equal opportunity workplace.