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Senior Product Manager (Conversational AI)

| Greater LA Area
Send resume to [email protected]
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Clublabs is a rapidly growing technology and design shop in Los Angeles. We are the innovation lab for AAA – the proving ground for ideas that exceed our members’ expectations. We rest upon delivering maximum value to our members and business, solving for the problem, trust through transparency, and collaboration. These principles help us make the biggest impact, remove silos, embrace change, and continuously learn. They’re realized every day in how we work: open, lean, innovative, accountable, and fun.

We’re currently in the early stages of developing our Innovations team responsible for the ideation and creation of AI related solutions across AAA’s products and services. We are looking for ambitious, empathic and collaborative technology enthusiasts to assist in our Chatbot initiatives to build meaningful and valuable Virtual Assistants for our members. Future initiatives will expand across various cognitive technology solutions for the organization’s products and services.

What will you do?

  • Ability to use insights from research and analysis to inform the product vision, roadmap, and strategy, in order to increase the value of current products and/or introduce new product/service opportunities.
  • Work with multiple areas of the organization to ensure the development, execution, and success of all product line initiatives.
  • Coordinate and communicate product vision & user experience, roadmap, and strategy with all stakeholders.
  • Collaborate with product development, user experience, and content teams to incrementally deliver on the product vision. Identify, monitor, and evaluate progress against company goals. Identify, monitor, and evaluate key business metrics (e.g. sales, leads, etc.) for your products.
  • Identify, monitor, and evaluate key success metrics for the experience of using your products (e.g. satisfaction, visits per month, monthly active users, etc.).
  • Cultivate relationships with external vendors, partners, and resources in the development of products.
  • Maintain a high level of skill and current knowledge of product line and apply knowledge in proposing and guiding the development of product initiatives.
  • Create acceptance criteria for stories in the backlog. Write & Evaluate financial and competitive impacts of potential product features.
  • Create and implement all strategic initiatives to ensure achievement of company goals for assigned products.

What do you need?

  • Minimum 10 years of overall product management experience.
  • 2+ years’ of experience owning a directly relevant product or one related to machine learning or natural language processing applied to consumer web, cloud/IoT or mobile domains preferred.
  • Strong background in two or more areas: conversational interfaces, natural language processing (NLP), enterprise search / question answering, speech-to-text, machine learning, data analytics, artificial intelligence (AI).
  • Solid understanding of the cognitive technology landscape and hands on experience utilizing various cognitive API frameworks.
  • Experience using quantitative and qualitative data to identify product opportunities, inform product vision and strategy.
  • Experience with web analytics.
  • Experience with Budgeting, forecasting, and/or strategic planning.
  • Experience developing SaaS products, technologies and platforms is a strong bonus.
  • Four year college degree (marketing, MS&IS, business, management, psychology, HCI, Human Factors, etc.) or equivalent combination of education and work experience preferred.

Knowledge and Skills

  • Advanced Strategic, analytical, critical thinking and problem solving skills.
  • Excellent communication and presentation skills, to both internal and external stakeholders, both oral and written, including authorship of product-related documentation.
  • Strong Interpersonal skills, with the ability to interact effectively with technical and non-technical audiences, and senior executives.
  • Ability to think strategically and transform strategy into actionable plans.
  • Clear understanding of UI/UX design and the basic principles of usability.
  • Ability in defining and leading implementation of new processes.
  • Ability to compile, analyze and interpret statistical data.
  • Advanced Organization, planning, and problem resolution skills required.
  • Demonstrated experience shipping a product.
  • Understanding of conversion optimization, funnel analysis, A/B testing.

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • Objective-C Languages
    • SwiftLanguages
    • XSL/ XSLTLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • FramerDesign
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • SalesforceCRM
    • Adobe CampaignLead Gen


Walking distance from USC, Exposition Park, and the Expo Line. The rest of Downtown LA's vibrant entertainment and dining minutes away!

An Insider's view of ClubLabs

What’s the vibe like in the office?

Clublabs has a very comfortable and upbeat vibe. Team members are laser-focused on the tasks at hand, yet open to collaborating and connecting throughout the day. You are not alone at Clublabs and I feel I can reach out to anyone for help or insights in the projects I am working on.

Christopher Barnes

Solution Architect - Email

What does your typical day look like?

Just depends on the day. Right now I’m exploring the branch experience. Every day is different. Some day’s I’m in the field working with the team on new digital initiatives and other days I’m speaking with developers and architects on how we best garner change in processes that are nearly 50 years old.

Jay Eck

Special Projects

How does the company support your career growth?

We offer numerous outlets to achieve professional and personal development. We have our own internal university, career engine, weekly performance reviews, lunch n' learns, company paid off-site training, and book reading groups! In addition, we encourage our employees to own the space and develop their own groups for awareness and development.

Colin Tew

Senior Human Resources Consultant

What are ClubLabs Perks + Benefits

ClubLabs Benefits Overview

We offer all the ins and outs, from medical, dental, vision, 401(k), a pension, PTO, HSA's, FSA's, life and disability insurance, an employee assistance program, employee personal and professional development, performance bonus's, employee discounts, employee car buying program, internal credit union, ping pong, an XBox, VR gaming, Bikes, and all the snacks and coffee you can handle.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
In addition, to our Flexible Spending Account (FSA), we also offer participating Health Saving Accounts (HSA) for pre-tax contributions and medical investment for retirement.
Disability Insurance
Clublabs Short-Term Disability will cover 66-2/3% while our Long-Term Disability may provide up to 50% of covered compensation. Options are available to purchase extra coverage.
Dental Benefits
ClubLabs dental plans cover 100% of the cost for preventative care.
Vision Benefits
Clublabs vision insurance plan provides 100% coverage for annual eye exams and lenses after a $10 and $15 copay respectively.
Health Insurance Benefits
ClubLabs offers PPO, PPO HDHP (participating HSA's available), and HMO health care plans to cover a multitude of employee coverage needs.
Life Insurance
ClubLabs offers basic life insurance which covers 2x an employee's annual salary for the duration of employment. Options available to purchase additional benefits for yourself, spouse, and child.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
ClubLabs 401(K) retirement plan matches 100% of an employee's contributions up to 4% of annual base salary. In addition, the company also offers a Pension program...yes I said pension.
Performance Bonus
We offer various cash rewards for going above and beyond the call of duty and annual performance bonuses.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
The general consensus is we all put in our 8 hours of work each day. Whether you prefer arriving early or late we provide flexibility to match our employee's busy life schedules.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
ClubLabs offers two weeks paid time off for all employees and 3+ weeks after five years of employment.
Paid Holidays
ClubLabs offers most major holidays. Currently we offer 8 paid holidays and 2 flex holidays throughout the year.
Paid Sick Days
ClubLabs offers five sick days throughout the year for all employee's.
Perks & Discounts
Casual Dress
Most of us rock jeans, t-shirts and sneakers.
Commuter Benefits
Company Outings
Game Room
Our game room is currently stocked with ping pong, an Xbox, and recently VR which is sure to be hilarious while taking breaks. Always open to further suggestions!
Stocked Kitchen
ClubLabs has a fully stocked kitchen including unlimited snacks, coffee, tea, all flavored LaCroix, yoohoo chocolate milk, and all the soda you can handle.
Some Meals Provided
Currently providing monthly catered breakfast and lunch for our monthly team meetings.
Happy Hours
We head down to all the great local spots every last Thursday of the month. However, we are planning and organizing board and video game nights throughout the month. Help us organize these events!
We have our own parking lots in the downtown area with no costs to employees.
Relocation Assistance
ClubLabs offers relocation assistance, including moving costs and travel expenses reimbursement.
Professional Development Benefits
Job Training & Conferences
We offer a wide range of training programs and certification reimbursement through our internal university at AAA, as well as, various offsite training programs.
Diversity Program
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Send resume to [email protected]
Apply now
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