Senior Product Manager - Concierge

| Greater LA Area
Our mission at JOANY is to make buying and using health insurance simple and transparent. Using data, machine learning + humans, we are personalizing healthcare for consumers. Using our platform, anyone can find and buy the best health insurance for their specific needs within minutes.
We’re looking for a spectacular Senior Product Manager to own our Concierge Experiences for our logged in members to make the most out of their health insurance.
About The Role
The Consumer Experience team is responsible for designing, building, and running the tools used by JOANY's customers to better use and manage their health insurance.
This role is focused on logged in member experience, from the moment that user logs in on our site to all the services that we provide to surprise and delight. Health insurance is complex with many options, variables, and nuances; the Joany Concierge is the digital version of a human that helps them to understand their benefits and take action.
This role will own the core KPIs around engagement (think active users, visit length and quality).

Interested in the gig? Here’s a bit about you:

  • You’re equal parts analytical and creative. You can flex between right and left brain activities equally, and you are happiest when you get to engage with both.
  • You’re smart and curious. “Good enough” is never enough. You’ve annoyed your parents, loved ones, and colleagues by constantly asking, “but what if we tried ____?”.
  • You’re accountable. You deliver. You thrive in jobs where you are on the hook. You crave roles with autonomy and decision-making, so you can be yourself and focus on the work.
  • You can predict the future (or at least you try). You naturally anticipate user/team needs and address them before you are asked because that’s just how you roll.
  • You’re serious about delighting the customer. No one knows your customer better than you, and you are a constant evangelist for their pain points and needs.

JOANY Culture: What we look for:

  • Judgment. You identify root causes, and get beyond treating symptoms. You think strategically, and can articulate what you are (and are not) trying to do.
  • Communication. You are concise and articulate in speech and writing. You listen well, instead of reacting fast, so you can better understand.
  • Impact. You accomplish amazing amounts of important work. You focus on great results rather than on process.
  • Selflessness. You are ego-less when searching for the best ideas. You make time to help colleagues. 
  • Innovation. You create new ideas that prove useful. You challenge prevailing assumptions when warranted, and suggest better approaches.
  • Courage. You say what you think even if it is controversial. You make tough decisions without excessive agonizing. 
  • Honesty. You are quick to admit mistakes. You only say things about fellow employees you will say to their face.

What you'll bring:

  • 5+ years of titled, formal Product Management experience at a consumer-focused technology company;
  • Hands-on experience designing and shipping end-user features;
  • Clear track record of delivery throughout your career;
  • Quantitative decision-making abilities;
  • Experience with developing metrics, KPIs and dashboards to track the business and inform strategy;
  • Working familiarity with consumer e-commerce concepts such as segmentation & targeting (CRM), acquisition & retention (LTV), pricing & revenue (RPU) and conversion reporting & analytics (KPI);
  • Exceptional interpersonal and cross-functional skills.

What you'll get:

  • Beautifully Designed Collaborative Space in DTLA
  • Competitive Equity and Salary Packages
  • Full Coverage Health + Dental Insurance
  • Open Time Off

Why JOANY We are a data-driven company with the desire to change the status quo of health care. Together with a relentless focus on customer service, we aim to make health care transparent and easier to navigate. Be a part of something larger than ourselves by helping millions of people across the U.S. get health insurance they can actually use. As an early-stage employee, you will be uniquely positioned to learn extensively while solving complex problems that are impactful to our customers and critical to our company’s success. Work with a team that values respect and emphasizes growth through mentorship rather than management. This is a great opportunity to leverage your skills to have a huge impact on the world. Your creative and technical expertise will directly help consumers across the U.S. get the care that they deserve. JOANY is an equal opportunity employer. #joinusatJOANY

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Technology we use

  • Engineering
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700 S Flower Street, Los Angeles, CA 90017
700 S Flower Street, Los Angeles, CA 90017

What are JOANY Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Pet Friendly

Additional Perks + Benefits

Beautifully Designed Collaborative Space in DTLA. Free Parking or Monthly Metro Pass. Open Time Off. Top-of-the-line Hardware & Software.

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