Product Specialist at NuORDER

| Greater LA Area
!Sorry, this job was removed at 12:15 p.m. (PST) on Monday, February 10, 2020
ABOUT NuORDER: 
NuORDER is a venture-backed, B2B eCommerce technology company revolutionizing the way the $130 billion wholesale business is done. Since 2011, we’ve offered a platform to empower brands and retailers to conduct their business in a smarter, modern, more efficient way and 100% online. We’re digitizing the buying process and currently partnering with over 1,200 brands and 500,000 retailers within different verticals to provide a central place to browse different products and catalogs, access up-to-the-minute sales and inventory data, and place orders any time of day, even via mobile.
POSITION SUMMARY
Client Services staff engage in onboarding for customers and partners of NuORDER. Reporting into the Director of Services, the Product Specialist is responsible for the build out of a thoughtfully designed portal that employs all of the best features of NuORDER. Responsibilities include clarifying and evangelizing NuORDER’s features and capabilities, determining the ideal configuration for a given customer, and delivering a portal that is launch ready. As a Product Specialist, you will provide world-class service to our customers and help set the bar high with your expert product knowledge and well-executed portal build. Your success will derive from your superior communication skills, customer centricity, high degree of organization, and ability to thrive in a fast-paced cross-functional team environment.

Responsibilities

  • Understand B2B eCommerce, wholesale retailing, and merchandising principles and have the ability to articulate how the NuORDER solution facilitates best practices
  • Collaborate with sales and customer success management teams to thoroughly understand and document customers’ business goals and facilitate the portal build using the customer’s data assets
  • Analyze & manipulate data in Excel, and work with customers to identify data issuesBecome an expert in the NuORDER system and configure the optimal portal build for customers
  • Oversee and manage multiple customer onboarding journeys simultaneously

Qualifications

  • EDUCATION: BA/BS or equivalent experience.
  • EXPERIENCE: 2+ years experience in an analytic, customer service or technology-related role
  • Exceptional communication skills – this is a client-facing position (phone, email, and in person).
  • Genuinely enjoy problem solving and logic
  • Extremely organized, with ability to prioritize, juggle many projects at once & meet deadlines.
  • Must love Excel – you’ll be using it every day. (Knowledge of formulas a plus!)Able to learn new software programs quickly and intuitively.

Why NuORDER? 
We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective, and progress to NuORDER’s growth and success. Come join us so we can build together! 
 
BENEFITS:
NuORDER offers a competitive salary and benefits package complete with medical, dental & vision insurance, a matching 401k program, flexible PTO & a wide array of holidays. We also offer paid maternal and paternal leave.
 
As a NuORDER employee, you can expect a variety of learning and development opportunities and a plethora of snacks, coffee, and sparkling water in our fully stocked kitchen. In addition, it’s not unusual for us to have Bagel Fridays, free lunches, game nights, and happy hours to bond as a team.

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Location

In the heart of Century City.

An Insider's view of NuORDER

What’s the vibe like in the office?

Friday Vibes. It's what we call our team's handshake. This means you were next level all week and you are celebrating your achievements great and small with your teammate. I've been here for over 5 years and it's exciting to see how much we've grown over the years, yet we know we can take it to even greater heights. So Friday Vibes = NuORDER!

Susan

Services Director

How does the company support your career growth?

Over the last 5 years, I have worked in 3 different departments and am now help manage NuORDER’s Business Operations. My managers have taken an active interest in my career aspirations and expectations. Not only have I been given the resources I need, I have been mentored by executives who have vast experience in my interest areas.

Steven

Business Operations Manager

What is your vision for the company?

Our vision has always been rooted in revolutionizing the wholesale market allowing brands to sell more in less time with less effort. As we continue to look a ways to improve/evolve, I see NuOrder revolutionizing more than just wholesale, but other markets entirely. Solving for brands in wholesale is just the beginning, the potential is endless.

Jenn

Enterprise Account Executive

What are NuORDER Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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