Product Operations Manager

| Greater LA Area

Verifi, Inc., a Visa Company, is currently hiring for a user-centric, data-driven, results-oriented Product Operations Manager!

The Product Operations manager will work with cross-functional partners including Product Management, Finance, Operations, Compliance, Legal, Engineering to guarantee operational readiness. Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners.

For this multi-faceted role, the right candidate will have acumen in the fields of product management, business operations, product marketing, as well as program management. 

At Verifi, you will be part of a dynamic environment that embraces interdepartmental collaboration, fuels creativity, and provides you with an opportunity to take ownership and play an intricate part in our company's success.
 You will work alongside the brightest and most remarkable individuals in the industry and you will have an immediate impact on our innovative and disruptive position in the payments space as part of VISA. And you will do all this while challenging your career, giving back to the community, and creating new friendships.

Join Verifi / Visa and you join the leading provider of solutions in the eCommerce marketplace for payment risk and dispute management.
 

High level job responsibilities will include, but are not limited to, the following:

  • Working with the Product Leadership team to define, plan, launch, and drive operational process improvement initiatives focused on the efficiency of product management
  • Planning, coordinating, and driving discipline around the processes for user betas, launches, global roll-outs and migrations
  • Running programs to improve communications, collaboration, drive visibility and best practice processes for the Product team
  • Ensuring the Sales, RM, and Operations teams are ready with the resources, information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs.)
  • Helping translate top user insights into product solutions
  • Supporting initial users and design operational workflows to scale
  • Other duties as assigned 

Required qualifications include: 

  • Bachelor’s Degree in STEM, Finance or Economics preferred
  • 7+ years of experience as a Product Manager, including 3+ years of progressive experience with product operations/product support in a client-facing role
  • Strong sense of ownership and track record of quality work
  • Consistent track record of developing products with best-in-class customer experience
  • Excellent written and oral communication skills
  • Strong project management skills, and willingness/ability to own key parts of the product, end-to-end
  • Meticulous attention to detail

We are located in Los Angeles and offer: 

  • Work from HOME Fridays!
  • Dynamic, stimulating, and open environment with opportunity for personal development.
  • Medical, Dental, Vision, and Life Insurance.
  • 401k w/ match, Paid Time Off, and Paid Holidays.
  • Paid parking and complimentary food.
  • Socially conscious and community-oriented company.
  • Energized employment filled with activities and events.
  • Competitive Base Salary, plus bonus

#DI

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • Angular 2+Languages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotLead Gen
    • Google AdwordsLead Gen

Location

We are located in Mid-City LA in walking distance to amazing museums (LACMA, La Brea Tar Pits and Peterson Museum) and plenty of great places to eat!

An Insider's view of Verifi

How does your team reward individual success?

We have monthly spot awards that employees can nominate each other for. In 2018 50% of the employees received different awards for demonstrating teamwork, providing an amazing client experience, and meeting milestones

Toni

SVP, People Ops

How do you collaborate with other teams in the company?

It starts with a cross-department kickoff meeting, providing the context of the project and how it aligns with established OKR’s. There has to be a cadence of regular meetings set up to facilitate consistent communication and by using tools like the Atlassian Suite, we are able to provide visibility and transparency to all of our stakeholders.

Prakhar Lodha

Manager, Product Management

How has your career grown since starting at the company?

I started my career as a Specialist within the Operations Department and Quality Assurance was an area that was expanding. So when a position was made available on the team, I was given an opportunity to join. Over the next year, I moved into a Team Lead role and most recently, I was promoted to Manager of Client Support.

Cyril Tecson

Manager, Client Support

What kinds of technical challenges do you and your team face?

One big challenge is any time we are working on a project and realize new technology is needed. We address this by starting the project with proof of concept (POC), which gives us time to properly evaluate which technologies are best, based on different criteria such as scalability, testability, maintainability, performance, learning curve, etc.

Jack Li

Software Architect

What are Verifi Perks + Benefits

Verifi Benefits Overview

We offer an array of benefits from health insurance to occasional fitness classes, such as yoga and boot camp.

Culture
Volunteer in Local Community
We are committed to participating in quarterly charity events and in addition, provide 2 paid days off to volunteer with the charity of your choice.
Friends Outside of Work
Eat Lunch Together
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Highly Diverse Management Team
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is $50k or amount equal to 2x an employee's annual base salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
We provide employees with a 401(k) matching plan, where the company contributes $2 for every $1 you contribute, up to 5% of your base pay, for a total of 10%.
Company Equity
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Performance Bonus
Match Charitable Contributions
We have a matching program for charitable donations
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
We provide up to 16 weeks of paid time off for birth mothers. We also provide 10 weeks of paid time off for fathers, non-birth mothers and adoptive parents.
Flexible Work Schedule
We provide employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work from home for specific positions. Tech / Product work remote every Friday!
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $3k for eligible adoption expenses and 10 weeks of paid leave.
Vacation & Time Off Benefits
Generous PTO
Our employees receive between 21 and 31 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
We host company outings Quarterly.
Game Room
Stocked Kitchen
We have a fully stocked kitchen with all the snacks and drinks you can handle.
Happy Hours
Happy hours are hosted occasionally.
Parking
We offer employees free on-site garage parking.
Fitness Subsidies
We provide our employees with discounts for gym membership.
Professional Development Benefits
Job Training & Conferences
We offer employees professional development opportunities and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and Learns
We host lunch and learn meetings once per quarter.
Promote from Within

Additional Perks + Benefits

Casual, innovative, collaborative culture with a stable / profitable company.

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