At Honey, we believe that a world that is fair works better for everybody. Every day, we're driven to create a reality where the distribution of value is not tipped in favor of any one individual or company. We’ve built a community of over 10 million strong that uses the collective insights of our users and members to power tools that allow everyone to shop smarter, together. We’re looking for someone to successfully incubate and execute new products and features to market. We are actively seeking a Product Operations Manager to join the Product team in our Los Angeles office.

About the Role:

You will be tasked with ensuring the day-to-day success of our new FinTech products. You will analyze and resolve complex questions and issues from our users, identify emerging themes and execute processes that streamline feedback to the Product and Engineering organizations.

What You’ll Do:

As a Product Operations Manager at Honey, you will:

• Drive MVP of new products and features
• Work with our Product, Engineering, Operations, and Marketing teams to influence and help shape the product strategy and roadmap, drive change for key issues, and prioritize product changes
• Use an effective combination of research, data, and product intuition to make timely decisions
• Identify recurring support themes and make recommendations for product improvements
• Aggregate and analyze member issues using internal tools, customer surveys, and queries of all available data sources to gather user insights and translate these into product solutions
• Coordinate all the moving parts before any products can ship
• Understand deeply the “why” behind everything we do and instill that understanding across all levels of the organization
• Serve as a communication hub and facilitate collaboration across teams and outside vendors

About You:

• Bachelor Degree in communication, psychology or similar discipline
• 2+ years of experience building and shipping technology products at scale
• A reputation of being the smartest person in the room, with the humility to realize you won’t always be
• A natural, deep curiosity that drives you to learn, investigate, and constantly ask why
• Expert communication skills, including the ability to persuade and inspire, a knack for breaking down complex technical concepts, and a proactive attitude towards knowledge sharing
• Strong sense of ownership and a "whatever it takes" attitude towards getting stuff done
• Boundless creativity when it comes to generating ideas, but an understanding that execution is what ultimately matters
• Comfort with ambiguity, and an instinct for moving quickly
• The inclination to get your hands dirty, from building mockups to help communicate your ideas to writing your own SQL to understand our data
• A strong growth mindset, unwavering grit, and an appetite for being constantly pushed beyond your comfort zone

Honey is an equal opportunity employer. We are committed to building a diverse and inclusive company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.