Product Operations Manager

| Greater LA Area

At Honey, we believe that a world that is fair works better for everybody. Every day, we're driven to create a reality where the distribution of value is not tipped in favor of any one individual or company. We’ve built a community of over 10 million strong that uses the collective insights of our users and members to power tools that allow everyone to shop smarter, together. We’re looking for someone to successfully incubate and execute new products and features to market. We are actively seeking a Product Operations Manager to join the Product team in our Los Angeles office.

About the Role:

You will be tasked with ensuring the day-to-day success of our new FinTech products. You will analyze and resolve complex questions and issues from our users, identify emerging themes and execute processes that streamline feedback to the Product and Engineering organizations.

What You’ll Do:

As a Product Operations Manager at Honey, you will:

  • Drive MVP of new products and features
  • Work with our Product, Engineering, Operations, and Marketing teams to influence and help shape the product strategy and roadmap, drive change for key issues, and prioritize product changes
  • Use an effective combination of research, data, and product intuition to make timely decisions
  • Identify recurring support themes and make recommendations for product improvements
  • Aggregate and analyze member issues using internal tools, customer surveys, and queries of all available data sources to gather user insights and translate these into product solutions
  • Coordinate all the moving parts before any products can ship
  • Understand deeply the “why” behind everything we do and instill that understanding across all levels of the organization
  • Serve as a communication hub and facilitate collaboration across teams and outside vendors

About You:

  • Bachelor Degree in communication, psychology or similar discipline
  • 2+ years of experience building and shipping technology products at scale
  • A reputation of being the smartest person in the room, with the humility to realize you won’t always be
  • A natural, deep curiosity that drives you to learn, investigate, and constantly ask why
  • Expert communication skills, including the ability to persuade and inspire, a knack for breaking down complex technical concepts, and a proactive attitude towards knowledge sharing
  • Strong sense of ownership and a "whatever it takes" attitude towards getting stuff done
  • Boundless creativity when it comes to generating ideas, but an understanding that execution is what ultimately matters
  • Comfort with ambiguity, and an instinct for moving quickly
  • The inclination to get your hands dirty, from building mockups to help communicate your ideas to writing your own SQL to understand our data
  • A strong growth mindset, unwavering grit, and an appetite for being constantly pushed beyond your comfort zone

Honey is an equal opportunity employer. We are committed to building a diverse and inclusive company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ApolloLibraries
    • GraphQLLibraries
    • KubernetesLibraries
    • DockerLibraries
    • React NativeLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Apache Beam w. Google Dataflow using ScioFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • BigTableDatabases
    • BigQueryDatabases
    • ElasticsearchDatabases
    • Google SpannerDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement

Location

We're about a block away from the Staples Center, two blocks from the 7th Street Metro Station, and across the street from 7th and Figueroa!

An Insider's view of Honey

What are some social events your company does?

We have a regular company all-hands that gives everybody from different teams a chance to catch up with each other, quarterly recreational tournaments (usually ping-pong or competitive video games), board game nights, and a lot of the time just hanging out at whatever local events may be going on.

Sean

Software Engineer

How do you collaborate with other teams in the company?

Cross-team collaboration plays a big role in ensuring deploys go smoothly. Sync ups between Engineering, Product, Design, and beyond, occur on a daily basis. Whether it’s a drop-in at someone’s desk, a Slack message to update a spec/status of a ticket, or a full on meeting--the communication never stops, to ensure that we’re all on the same page.

Yvonne

QA Engineer

What are some things you learned at the company?

Being flexible and stepping out of my comfort zone. At Honey, several times I’m given the opportunities I’ve never had prior to working here. For example, I’ve had to schedule, plan and drive meetings. I’ve also had to get used to constantly presenting my work to my peers. It’s really great because it’s taught me how to be a better communicator.

Xola

Software Engineer

How do you make yourself accessible to the rest of the team?

We have a completely open culture at the company, from seating to communication. Every Friday we do a company wide stand-up where we are as transparent as possible. The only way we can hit our objectives is if everybody is operating with the same information.

Glen

COO

How has your career grown since starting at the company?

I started at Honey when there were only 10 people in the company and today we have over 100 employees. In the past 2 years we’ve seen tremendous growth both internally and externally which has allowed me the opportunity to build out a team underneath me, work across departments and provide input for the product and company’s future.

Stephanie

Sr. Director of Partnerships

What are Honey Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Honey matches 100% up to 3% of employee contributions
Company Equity
Honey is still offering early-stage equity to anyone who joins the team. Vesting occurs over a 4 year period with a 1-year cliff of 25%.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Free on-site garage parking, A parking subsidy.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
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