Route
Route is helping people discover and celebrate the world's brands through a completely reimagined e-commerce marketplace
Santa Monica, CA

Product Manager, Growth (LA)

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Route is a one-click premium shopping experience for online ordering, and the only way to view all of your online orders, from any merchant, in one place. Online shoppers can insure and visually track everything they order online in one centralized app. E-commerce merchants from boutique brands to household names can add Route to their website empowering one-click solutions for their customers for shipping insurance, visual package tracking, and one-click claim handling. With offices in both Silicon Slopes, Utah (HQ) and Santa Monica, California, Route embodies a creative lifestyle partnered with innovative tech to build a one of a kind global brand.

About the Role

As a Product Manager for the Growth team, you will be involved in our existing consumer experience from end to end. From brainstorming the next product experiment to working directly with designers and engineers to implement features to drive exponential growth. You will use your growth mindset, and your full range of product development skills, to help produce, strategize and surface new growth opportunities within the Route consumer experience. 

Responsibilities

    • Drive the ideation, technical development, and launch of innovative growth opportunities
    • Design, implement and analyze A/B tests to optimize the user experience and drive key performance metrics
    • Work hands-on with engineers to implement and build new features and launch new experiments
    • Perform analytical deep-dives to analyze problems and growth opportunities by researching, designing & executing experiments. 
    • Translate complex analytical concepts and data into implications and action-oriented direction for the product, marketing, and executive teams. 
    • Be the north star on what matters most and prioritize ruthlessly. Work with cross-functional teams ( Product, Engineering, and senior executives) to rapidly execute and iterate. 
    • Work with stakeholders to prioritize the backlog based on business objectives, on-going data analysis, forecasting and resource constraints.
    • Design and leverage analytics and quantitative analysis to monitor app performance, tune mechanics, optimize conversion and identify new features to impact KPIs.
    • Handle critical, time-sensitive incidents of high impact to the company and perform post-mortem to analyze gaps and identify optimizations to products, policies and processes

Who You Are

    • Growth mindset. You have the ability to approach product and UX with growth as the key objective.
    • You have a test-first mentality, constantly ensuring that your segments, messaging, and touch-points are refined and unique. 
    • A versatile player. You add value at ground zero and 30,000 feet. You are as comfortable executing a strategic vision through testing and surfacing key opportunities. 
    • Communicator. You understand the power of storytelling, and can sift through the data to uncover the story within. 
    • Gritty.  You understand that your experience is valuable and can blend intuition with data to guide key decisions. 

What You Need

    • Bachelor's degree or equivalent work experience in product management
    • Minimum of 3 years of product management or product design experience at an e-commerce or internet software company
    • Minimum of 3 years experience driving cross-functional collaboration between product, engineering, sales, and customer success
    • Proven track record of being able to work independently and proactively engage with business stakeholders with minimal direction. 
    • Have POV on tradeoffs among these tools/approaches
    • Experience with conversion optimization, A/B tests and user research
    • Experience with customer acquisition, churn, LTV, ROI, and re-engagement
    • Basic to advanced knowledge of SQL (a huge plus)
    • Understanding of the latest mobile and web development technologies and their pros/cons.
    • Exceptional analytical skills and attention to detail, with the ability to clearly communicate results and to define next steps.
    • Experience in mParticle, Segment and Looker/Tableau is a plus. 
    • Mobile app and attribution experience is a plus.
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What are Route Perks + Benefits

Route Benefits Overview

Route offers an array of benefits including generous salaries, stock options, 100% healthcare coverage, and an unlimited PTO policy.

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Culture
Volunteer in local community
Authenticity Through Action - Route's GiveBack Program -This year we partnered with Surfrider Foundation, LA LGBT Center and The Dream Center.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Route proudly offers unlimited PTO to all full-time employees.
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

This is only the beginning of what we are looking to create here at Route. We embrace a unique office environment that strives to celebrate the little things on a daily basis, offers opportunities to stretch our skillsets and fully invest in exploration and self discovery. Experiential benefits are on the very near horizon!

We are currently building a new office space in the heart of Santa Monica! The new location features a beautiful outdoor space to accommodate the numerous events planned in the future!

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