Product Manager, Growth (LA)

| Santa Monica
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Route is a one-click premium shopping experience for online ordering, and the only way to view all of your online orders, from any merchant, in one place. Online shoppers can insure and visually track everything they order online in one centralized app. E-commerce merchants from boutique brands to household names can add Route to their website empowering one-click solutions for their customers for shipping insurance, visual package tracking, and one-click claim handling. With offices in both Silicon Slopes, Utah (HQ) and Santa Monica, California, Route embodies a creative lifestyle partnered with innovative tech to build a one of a kind global brand.

About the Role

As a Product Manager for the Growth team, you will be involved in our existing consumer experience from end to end. From brainstorming the next product experiment to working directly with designers and engineers to implement features to drive exponential growth. You will use your growth mindset, and your full range of product development skills, to help produce, strategize and surface new growth opportunities within the Route consumer experience. 

Responsibilities
    • Drive the ideation, technical development, and launch of innovative growth opportunities
    • Design, implement and analyze A/B tests to optimize the user experience and drive key performance metrics
    • Work hands-on with engineers to implement and build new features and launch new experiments
    • Perform analytical deep-dives to analyze problems and growth opportunities by researching, designing & executing experiments. 
    • Translate complex analytical concepts and data into implications and action-oriented direction for the product, marketing, and executive teams. 
    • Be the north star on what matters most and prioritize ruthlessly. Work with cross-functional teams ( Product, Engineering, and senior executives) to rapidly execute and iterate. 
    • Work with stakeholders to prioritize the backlog based on business objectives, on-going data analysis, forecasting and resource constraints.
    • Design and leverage analytics and quantitative analysis to monitor app performance, tune mechanics, optimize conversion and identify new features to impact KPIs.
    • Handle critical, time-sensitive incidents of high impact to the company and perform post-mortem to analyze gaps and identify optimizations to products, policies and processes
Who You Are
    • Growth mindset. You have the ability to approach product and UX with growth as the key objective.
    • You have a test-first mentality, constantly ensuring that your segments, messaging, and touch-points are refined and unique. 
    • A versatile player. You add value at ground zero and 30,000 feet. You are as comfortable executing a strategic vision through testing and surfacing key opportunities. 
    • Communicator. You understand the power of storytelling, and can sift through the data to uncover the story within. 
    • Gritty.  You understand that your experience is valuable and can blend intuition with data to guide key decisions. 
What You Need
    • Bachelor's degree or equivalent work experience in product management
    • Minimum of 3 years of product management or product design experience at an e-commerce or internet software company
    • Minimum of 3 years experience driving cross-functional collaboration between product, engineering, sales, and customer success
    • Proven track record of being able to work independently and proactively engage with business stakeholders with minimal direction. 
    • Have POV on tradeoffs among these tools/approaches
    • Experience with conversion optimization, A/B tests and user research
    • Experience with customer acquisition, churn, LTV, ROI, and re-engagement
    • Basic to advanced knowledge of SQL (a huge plus)
    • Understanding of the latest mobile and web development technologies and their pros/cons.
    • Exceptional analytical skills and attention to detail, with the ability to clearly communicate results and to define next steps.
    • Experience in mParticle, Segment and Looker/Tableau is a plus. 
    • Mobile app and attribution experience is a plus.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • React.jsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Artsy turned tech neighborhood. Grab a perfect mid day coffee at bigboybobs or your favorite food truck lunch, all within walking distance.

An Insider's view of Route

What projects are you most excited about?

We have so many exciting projects going on. One of them is merchant branded content. This feature allows a merchant to promote their brand and products to their customers when they track their package delivery status. Meanwhile, it’s a great opportunity for consumers to engage with the brands and explore more products. It’s a win-win solution.

Shawn

Senior Product Manager

How has your career grown since starting at the company?

Working at Route has been a game-changer for my career. Having the opportunity to work with so many talented engineers pushes me to do my best every single day. I'm always learning something new from our team. Route promotes an incredible culture of radical condor, creating an environment where you know you can give and receive proper feedback.

Rafael

Lead Software Engineer

How do you make yourself accessible to the rest of the team?

"I strive to enable the success of everyone on my team by providing a well defined engineering philosophy and fostering a culture that is built around low-ego, transparency, collaboration, and continuous improvement. My door is always open and I find the most rewarding part of my job to be helping others."

Ryan

CTO

What makes someone successful on your team?

For my team, the ability to quickly adapt, pivot & get creative, especially in the current covid climate, is key. The event & experiential marketing industries are changing more rapidly than ever so being able to keep a finger on the pulse of those changes, make shifts, think outside of the box is what makes our team successful (and badass!).

Kristin

Experiential Marketing Manager

What are Route Perks + Benefits

Route Benefits Overview

Route offers an array of benefits including generous salaries, stock options, 100% healthcare coverage, and an unlimited PTO policy.

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Route has an active culture committee that manages celebrations, programs and resource groups for all employees to have a deeper sense of belonging, support, growth and development.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $7100 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office fitness classes.
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Route proudly offers unlimited PTO to all full-time employees.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

This is only the beginning of what we are looking to create here at Route. We embrace a unique office environment that strives to celebrate the little things on a daily basis, offers opportunities to stretch our skillsets and fuller invest in exploration and self discovery. Experiential benefits are on the very near horizon!

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