sweetgreen
Culver City, CA

Product Manager, Digital Ordering at sweetgreen

| Greater LA Area
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About Us

sweetgreen is a seasonal fast-casual restaurant company on a mission to change the way people think about food. With a strong sense of passion and purpose, we’re working to revolutionize our industry and the food system. We make delicious, real food from scratch in our kitchens every day, which supports local farmers and helps us create authentic, meaningful connections with our guests.

Our people are our most valuable ingredient at sweetgreen - the heart of our company, the face of our brand, and what truly make the sweetgreen experience special and unique.

Role Overview

Since opening our doors in 2007, our team has been on a mission to build healthier communities, starting with real food. We’ve been unwavering in our commitment to scratch cooking and transparent sourcing, but over time customer appetite and demand for convenience has grown.

In response, we’ve built and grown our digital ordering business, which is committed to connecting more people to real food through access and convenience. But what we’ve built thus far is just the beginning, and we need to continue to innovate and evolve our digital ordering experience to stay relevant in a quickly evolving consumer landscape. 

We are currently seeking a Product Manager, Digital Ordering to enable future digital growth of sweetgreen by meeting the customer where they are and how they want to order.

Key responsibilities

  • Connect the physical (our stores, team members and the locations our customers order to and from) with the digital (our app and web experiences); partner with Product, Experience Design, Engineering, and Data teams to define requirements and create best-in-class digital ordering products. Examples include delivery, catering, group ordering, AI ordering, among others.
  • Build customer profiles, write user stories, manage development lifecycle, and conduct usability tests in partnership with Experience Design and Engineering teams
  • Own roadmap for digital ordering-focused product backlog including planning, prioritization, stakeholder communication, delivery, launch, and measurement
  • Negotiate product trade-offs impacting cost, schedule and usability to improve user experience 
  • Evaluate and drive vendor selection according to requirements for order and menu platforms to enable the company to scale
  • Research and synthesize industry, technology, market and competitive trends to build expertise and identify new product opportunities
  • Operationalize and help write the playbook market entry strategy of new and existing ordering products and strategies
  • Evaluate user feedback and integrate key insights back into the organization

Requirements

  • 5+ years of product management experience
  • 3+ years of experience working direct with consumer-facing mobile and web applications
  • Experience with order conversion, e-commerce and ordering experiences
  • Experience with building digital products that rely on the limitations and opportunities created by physical interaction or retail
  • Proven leader who can execute and deliver products quickly to cross-platform experiences in a cross-functional environment
  • Outstanding communication skills rooted in clarity and factual analysis
  • Experience with data-driven product decisioning and A/B testing frameworks
  • Strong command of agile development processes and rituals
  • Passion for the fusion of food and technology

Great candidates for the position will have a proven track record demonstrating the following:

Analytical Mind + Approach

  • Data-driven
    Able to derive meaning from customer, digital, and business data and construct logical compelling business cases to support investment. Use data to inform, clarify and measure. 
  • Business Acumen
    Understand business measures (especially retail KPI’s) and the way digital products impact them.

Process Management

  • Effective Team Player
    Equally impressive strategic + tactical skills. Leads the cross-functional team to arrive at a clear and well understood way of work.

Agile

  • Experience working in and customizing an iterative product, design, and development process. Manages the roadmap and backlog with precision, negotiates trade-off decisions in a way that earns trust, and works tirelessly to unblock and maintain momentum. 

Passion + Patience

  • Digital Passion
    • A healthy obsession with the digital tools + technology that leads to new and useful ways to solve problems
  • Patient Leadership
    • A laser focus on getting things done, and an inspiring level of patience as you work through ambiguity. Ability to creatively solve hard problems in a fast-paced, cross-functional environment.

 What you'll get

  • Competitive pay + bonus plan granted based on performance 
  • Health, dental + vision insurance
  • Flexible PTO, because we respect the need for work/life harmony
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • To live the sweetlife and celebrate your passion + purpose
  • A collaborative family of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Free sweetgreen swag
  • Complimentary sweetgreen

Come join the sweetlife! 

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. 

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

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Where we are

Our office is located right off the I-10 and features a parking garage, plenty of street parking, and walkability to the downtown Culver City strip.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • GrailsLanguages
    • GraphQLLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
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What are sweetgreen Perks + Benefits

sweetgreen Benefits Overview

sweetgreen is committed to offering a benefit package with flexibility and options to help you live your sweetlife. Our suite of benefits includes the core options of medical, dental, and vision as well as other voluntary benefit options to help you create the benefit package that best meets the needs of you and your family.

We believe that our employees are the most important ingredients in our restaurants and aim to support you throughout your journey at sweetgreen. FAMILY FUND

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 5 months of parental leave for the primary caretaker. We believe in fully supporting new parents.
Flexible Work Schedule
sweetgreen provides employees with a flexible work schedule that includes flexible start and end times. Do what you love on *and* off the clock.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees Give back with 5 paid volunteering hours per year.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Sweetgreen has partnered with Classpass to offer a different kind of gym membership. All benefits-eligible employees receive a subsidy per month to use towards your membership.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
sweetgreen hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

FAMILY FUND

The family fund provides emergency financial aid to employees experiencing financial hardship caused by catastrophic events outside of your control, like a natural disaster or life altering personal crisis.

Every person in the sweetgreen family can elect to donate part of their paycheck to the family fund pool of money. This is the money that will be distributed to individuals who apply for funds that will help them cope with an unfortunate situation.

With your continued support, we can truly make an impact in the lives of our sweetgreen family members who are experiencing hardship.

Sweetgreen Careers In Culver City
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Live Operations Associate

sweetgreen
Greater LA Area
3 days ago
+48
Live Operations Associate LOCATION: Los Angeles Our people are our most valuable ingredient at sweetgreen: the heart of our company, the face of our brand, and what truly make the sweetgreen experience special and unique. Since opening our doors in 2007, our team has been on a mission to build healthier communities, starting with real food. We’ve been unwavering in our commitment to scratch cooking and transparent sourcing, but over time customer

Restaurant Supervisor - LA

sweetgreen
Greater LA Area
6 days ago
+48
As a Shift Leader, you will assist the Head Coach (General Manager) and Assistant Coach (Assistant General Manager) by leading and coaching the team in at least one of the core areas of the restaurant (e.g., service, kitchen, online ordering). You will be responsible for the day-to-day operations during your shift, which may include leading a team and managing the kitchen, customer experience, and/or online ordering. You will be responsible for modeling and acting in accordance with sweetgreen’s mission and core values.

Restaurant Supervisor - West LA

sweetgreen
Greater LA Area
6 days ago
+48
As a Shift Leader, you will assist the Head Coach (General Manager) and Assistant Coach (Assistant General Manager) by leading and coaching the team in at least one of the core areas of the restaurant (e.g., service, kitchen, online ordering). You will be responsible for the day-to-day operations during your shift, which may include leading a team and managing the kitchen, customer experience, and/or online ordering. You will be responsible for modeling and acting in accordance with sweetgreen’s mission and core values.

Business Intelligence Engineer

sweetgreen
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1 week ago
+48
At sweetgreen, Business Intelligence Engineers are trusted partners to business stakeholders and their teammates and play an important role in driving the collection, measurement, and usage of sweetgreen’s data to improve performance. BI Engineers are responsible for delivering key insights via reports and analyses to power decision-making and operational execution. 

Lead Information Security Analyst

sweetgreen
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1 week ago
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Top Outcome - Within one year, you will design and operationalize a GRC function through which we can consistently and scalably orchestrate core security processes and procedures appropriate to each business unit within the organization. The effect of this work is that you will have created a risk management framework which enables us to react appropriately to emergent threats, and plan accordingly to effectively mitigate vulnerabilities; you will have generated a comprehensive collection of all known accepted risks and will have the appropriate owners on a path to remediation; you will be able to articulate the effectiveness of established countermeasures and; you will be able to drive policy review and modernization to ensure it continues to reflect sweetgreen’s goals and values. 

Digital Product Design Lead

sweetgreen
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1 week ago
+48
sweetgreen is seeking a motivated and passionate Digital Product Design Lead to join the growing Experience + Product Design team at Sweetgreen. Product Designers are invaluable to sweetgreen’s mission, dynamic brand, customer experience, and solving measurable business goals. Through human-centered design principles, Product Designers understand and anticipate pain points, define vision states, and design + codify sg’s digital language across various touchpoints, including iOS & Android apps, web, Kiosk, digital menu boards, and more. This role will be the centralized owner of the digital design system, therefore strong ux + visual design skills, and experience with motion design are required. The Digital Product Design Lead will also work closely with Sprint squads– Product Managers, Engineers, QA and stakeholders to plan, estimate and execute pioneering interactive experiences for sweetgreen internal (store associates) and external customers.

People Business Partner, Central

sweetgreen
Culver City
1 week ago
+48
The People Business Partner will work with various Field Operations leaders  along with their respective leadership teams to develop and execute people  strategies and planning activities and work seamlessly with centers of  excellence to help build the future of sweetgreen. This position will serve as a  trusted advisor and build leadership capabilities.  

Payroll Manager

sweetgreen
Culver City
2 weeks ago
+48
The Payroll Manager is a hands-on subject matter expert on payroll regulations and leads the Payroll function with primary responsibility for the overall calculation, submission, and payment of accurate SG team member payroll and related communication to team members, leadership and  payroll vendors. These duties include producing accurate paychecks and managing all payroll related payments, including 3rd party payments of pre-tax and post-tax deductions and payroll taxes.

Business Analyst - Business Applications (HRIS)

sweetgreen
Culver City
2 weeks ago
+48
We are seeking a Business Analyst - Business Applications to partner with stakeholders, best in class vendors, and development teams to implement and administer business systems (HRIS, FP&A, ERP, etc.) This position requires proficiency with applying Agile methodologies and experience managing a roadmap and project plan within the Agile framework. This position will gather and develop requirements and implement long term computing solutions to increase productivity, minimize system downtime and improve employee experience. This position will execute approved system changes to maintain the business systems. This position requires thorough knowledge of business objectives, practices, and processes; computer systems and computing technologies and their relationship to the business functions and client workflow; system standards, guidelines, and operating methods; including appropriate testing methodologies, structured design, and analysis concepts.