Product Manager, Digital Ordering at sweetgreen

| Greater LA Area
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About Us

sweetgreen is a seasonal fast-casual restaurant company on a mission to change the way people think about food. With a strong sense of passion and purpose, we’re working to revolutionize our industry and the food system. We make delicious, real food from scratch in our kitchens every day, which supports local farmers and helps us create authentic, meaningful connections with our guests.

Our people are our most valuable ingredient at sweetgreen - the heart of our company, the face of our brand, and what truly make the sweetgreen experience special and unique.

Role Overview

Since opening our doors in 2007, our team has been on a mission to build healthier communities, starting with real food. We’ve been unwavering in our commitment to scratch cooking and transparent sourcing, but over time customer appetite and demand for convenience has grown.

In response, we’ve built and grown our digital ordering business, which is committed to connecting more people to real food through access and convenience. But what we’ve built thus far is just the beginning, and we need to continue to innovate and evolve our digital ordering experience to stay relevant in a quickly evolving consumer landscape. 

We are currently seeking a Product Manager, Digital Ordering to enable future digital growth of sweetgreen by meeting the customer where they are and how they want to order.

Key responsibilities

  • Connect the physical (our stores, team members and the locations our customers order to and from) with the digital (our app and web experiences); partner with Product, Experience Design, Engineering, and Data teams to define requirements and create best-in-class digital ordering products. Examples include delivery, catering, group ordering, AI ordering, among others.
  • Build customer profiles, write user stories, manage development lifecycle, and conduct usability tests in partnership with Experience Design and Engineering teams
  • Own roadmap for digital ordering-focused product backlog including planning, prioritization, stakeholder communication, delivery, launch, and measurement
  • Negotiate product trade-offs impacting cost, schedule and usability to improve user experience 
  • Evaluate and drive vendor selection according to requirements for order and menu platforms to enable the company to scale
  • Research and synthesize industry, technology, market and competitive trends to build expertise and identify new product opportunities
  • Operationalize and help write the playbook market entry strategy of new and existing ordering products and strategies
  • Evaluate user feedback and integrate key insights back into the organization

Requirements

  • 5+ years of product management experience
  • 3+ years of experience working direct with consumer-facing mobile and web applications
  • Experience with order conversion, e-commerce and ordering experiences
  • Experience with building digital products that rely on the limitations and opportunities created by physical interaction or retail
  • Proven leader who can execute and deliver products quickly to cross-platform experiences in a cross-functional environment
  • Outstanding communication skills rooted in clarity and factual analysis
  • Experience with data-driven product decisioning and A/B testing frameworks
  • Strong command of agile development processes and rituals
  • Passion for the fusion of food and technology

Great candidates for the position will have a proven track record demonstrating the following:

Analytical Mind + Approach

  • Data-driven
    Able to derive meaning from customer, digital, and business data and construct logical compelling business cases to support investment. Use data to inform, clarify and measure. 
  • Business Acumen
    Understand business measures (especially retail KPI’s) and the way digital products impact them.

Process Management

  • Effective Team Player
    Equally impressive strategic + tactical skills. Leads the cross-functional team to arrive at a clear and well understood way of work.

Agile

  • Experience working in and customizing an iterative product, design, and development process. Manages the roadmap and backlog with precision, negotiates trade-off decisions in a way that earns trust, and works tirelessly to unblock and maintain momentum. 

Passion + Patience

  • Digital Passion
    • A healthy obsession with the digital tools + technology that leads to new and useful ways to solve problems
  • Patient Leadership
    • A laser focus on getting things done, and an inspiring level of patience as you work through ambiguity. Ability to creatively solve hard problems in a fast-paced, cross-functional environment.

 What you'll get

  • Competitive pay + bonus plan granted based on performance 
  • Health, dental + vision insurance
  • Flexible PTO, because we respect the need for work/life harmony
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • To live the sweetlife and celebrate your passion + purpose
  • A collaborative family of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Free sweetgreen swag
  • Complimentary sweetgreen

Come join the sweetlife! 

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. 

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • GrailsLanguages
    • GraphQLLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks

Location

Our office is positioned in the centerpiece for LA's newest creative generation, PLATFORM and directly across the street from the Metro Station.

What are sweetgreen Perks + Benefits

sweetgreen Benefits Overview

sweetgreen is committed to offering a benefit package with flexibility and options to help you live your sweetlife. Our suite of benefits includes the core options of medical, dental, and vision as well as other voluntary benefit options to help you create the benefit package that best meets the needs of you and your family.

We believe that our employees are the most important ingredients in our restaurants and aim to support you throughout your journey at sweetgreen. FAMILY FUND

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 5 months of parental leave for the primary caretaker. We believe in fully supporting new parents.
Flexible Work Schedule
sweetgreen provides employees with a flexible work schedule that includes flexible start and end times. Do what you love on *and* off the clock.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees Give back with 5 paid volunteering hours per year.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Sweetgreen has partnered with Classpass to offer a different kind of gym membership. All benefits-eligible employees receive a subsidy per month to use towards your membership.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
sweetgreen hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

FAMILY FUND

The family fund provides emergency financial aid to employees experiencing financial hardship caused by catastrophic events outside of your control, like a natural disaster or life altering personal crisis.

Every person in the sweetgreen family can elect to donate part of their paycheck to the family fund pool of money. This is the money that will be distributed to individuals who apply for funds that will help them cope with an unfortunate situation.

With your continued support, we can truly make an impact in the lives of our sweetgreen family members who are experiencing hardship.

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