Product Expert, US

| Marina Del Rey & Playa Vista
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  • Maintains the knowledge of the Messaging industry and ecosystem
  • Act as the primary point of contact with the client during the pre-sales phase for all messaging topics.
  • Serves as primary point of contact for customer for limited period after successful onboarding, to ensure customer needs are met with our messaging service.
  • Effectively present the technical benefits of the TeleSign messaging offering and show how these translate into business value to the customer
  • Coordinate with Sales Representative of account and opportunity planning.
  • Provide deep competitive insight and differentiation to customers.
  • Develop deep knowledge of how existing TeleSign customers are using TeleSign messaging solutions and maintain technical and business expertise in industry directions and trends.
  • Author technical responses and specifications to Request for Proposals as related to Messaging services
  • Develop an in-depth understanding of the customer's business, structure, practices, challenges and requirements within the context of the customer's business sector
  • Orchestrate between multiple departments to ensure a competitive solution is presented to the customer.
  • Custom tailor messaging setup to meet the needs of the customer.
  • Create the content and delivery of solution demonstrations/presentations for messaging services.
  • Coordinate with regional and global counterparts.
  • Participate in improving existing features and product performance as appropriate.
  • Lead/participate in working groups and panel discussions with professional associations.
  • Guide and mentor junior team members







Essential Requirements

  • The Bachelor or Master of Science degree in Telecommunications or similar
  • 3-5 years of work experience in account management or trading, relevant SMS/Voice industry experience is a must.
  • Has established network of contacts withing SMS industry.
  • Advanced experience using Excel, Salesforce, and audio and web conferencing (WebEx, GoToMeeting, Skype, Lync, etc.)
  • Ability to conduct in-person, web, and audio technical presentations.
  • Must be a critical thinker with the ability to uncover business challenges and develop a custom solution to solve those challenges.
  • Demonstrated ability to capture, develop, and share knowledge with peers and customers to raise competencies.
  • Ability to see and present "the big picture" through strong listening and question-based selling skills.
  • Must be effective in working both independently and in a team setting.
  • Fluent in English, verbal and written
  • “Start-up Style" creativity and execution and ability to operate in ambiguity.


Preferred Qualifications

  • Has deep region-specific knowledge and wide network of contacts in the SMS industry
  • Experience with data visualization in Tableau
  • Previous experience in SMS or Voice aggregator company
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Technology we use

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TeleSign’s global headquarters is located just steps from the beach in Marina del Rey and provides breathtaking views of Santa Monica & Hollywood Sign
TeleSign Tells Employees with Ideas: Great, Make Them Happen

An Insider's view of TeleSign

How does your team reward individual success?

It’s great to be successful at TeleSign! Managers are very good at recognizing achievements and inspiring you to go do more. And on the top of that - we have annual achievers’ trip for 20 top performers! Every year we travel and have fun in one of the most exotic and adventurous places in the world!


Principal Customer Success Manager

How do you collaborate with other teams in the company?

As a member of the marketing team, I create our content. One way in which we collaborate is on the putting green in the sales corner. I hold a daily standup with them and pitch ideas over a putting competition. I simultaneously help drive revenue for the company and improve my short game.


Communications & Content Marketing

How does the company support your career growth?

I started at the company 6 years ago in Sales Development. Since then, I’ve done business on 4 continents and 11 countries. I have had the opportunity to experience firsthand how digital transformation is shaping the world we live in and creating new opportunities and challenges for those that can operate in an ever-changing business landscape.


Sales & Strategic Alliances

How do you empower your team to be more creative?

Providing the freedom and space to operate, we encourage our teams to innovate constantly, using their creativity to land on new and exciting outcomes.


Chief Financial Officer

What makes someone successful on your team?

To be successful at Telesign you need to be passionate, driven, and have a great attitude. If you are motivated to learn new technologies, help refine our process or conceptualize solutions, you will fit right in. We are big advocates of diversity and inclusion and we love how different we all are here.


Director, WW Customer Success

What are TeleSign Perks + Benefits

TeleSign Benefits Overview

TeleSign’s global HQ is located just steps from the beach and provides breathtaking views of the Pacific Ocean, Santa Monica Mountains and the Hollywood sign. Perks include an entrepreneurial environment with a flexible work schedule and open PTO. TeleSign provides its employees the chance to grow their career at the cutting edge of digital identity at one of Silicon Beach’s fastest growing tech companies.

Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees Free on-site garage parking.
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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