Lead Product Manager

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We are seeking a Lead Product Manager to join our growing product team. You will lead a team of Product Managers who work cross-functionally with designers and engineers and go to market stakeholders to direct product development from start to finish. You will be able to juggle highly technical product work and concurrently be able move a team forward. This role reports into our Chief Product Officer.

Who you are:

  • You measure your success as a PM through shipped software; you can point to specific examples where you have shipped a meaningful feature, particularly under challenging circumstances (e.g. tight deadlines, competing priorities, etc).
  • You have experience working on a highly technical product and/or you have a strong technical background
  • You have experience assuming the core Product Manager responsibilities in an Agile environment, e.g. grooming & prioritizing a product backlog, writing product requirements, preparing work for sprint planning, attending the team standup, working with your engineering counterparts to support the team throughout the sprint, etc.
  • You are deeply analytical and are comfortable sorting through data & using it to make data driven decisions.
  • You understand how to balance speed vs. robustness in what you build - i.e. you want to build everything the right way, but accept that trade-offs must sometimes be made to push the business forward.
  • You are enthusiastic about the high impact, fast-paced, but often roller coaster environment of an early stage startup.
  • You are comfortable in a B2B organization where sometimes our best laid roadmap plans can get blown up by the need to support a million dollar deal.

What you’ll be doing:

  • Manages product management team and assures clear product definitions and roadmap through customer feedback, deployment successes/challenges, competitive positioning and thought leadership.
  • Develops and tracks project plans and progress from inception to delivery to ensure requirements are delivered as scheduled. 
  • Works with the project team to determine resource requirements (people, equipment, materials) and estimate cost of such resources.
  • Provide direction and prioritization to manage the product backlog in a lean / agile environment.
  • Partners closely with the engineering team to help find optimal technical implementation methods as well as reasonable implementation schedules for product releases.
  • Analyze and communicate project data and Agile metrics. Collaborates with others, uses data and knowledge gained to make recommendations for process improvements.
  • Prioritizing features, building consensus, and coordinating product schedules with our team of engineers and product designers.
  • Mentors Product Team Members and provides guidance in Agile processes and Team interactions.

A successful Lead Product Manager will:

  • Have least 6 years of experience in product management working on enterprise B2B SaaS.
  • Be an excellent communicator and storyteller (written & verbal), both with technical and non-technical audiences.
  • Have people management experience, including hiring and mentoring high-performance teams and reviewing the work of the team.
  • Demonstrated success in working with engineering teams to plan, develop, refine, and launch successful enterprise software products.
  • Be comfortable representing the product internally and externally with customers.
  • Be comfortable rolling up your sleeves and doing whatever it takes to push the product forward.
  • Ideally have Insurance/Fintech domain knowledge industry experience

About Sure.

Sure, an insurance technology company, powers digital insurance programs for the world’s most recognized brands and carriers. Its enterprise SaaS Platform and APIs accelerate digital transformation and omnichannel distribution without the need for additional IT resources. Sure streamlines all aspects of digital insurance sales and service with features designed for each phase of the insurance lifecycle. Founded in 2014, the company is headquartered in Santa Monica, California and has customers around the globe.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For more information, visit https://www.sureapp.com/. Follow @SureHQ on Twitter, Facebook and Instagram.

Employment at Sure is contingent upon a satisfactory verification of a general and criminal background check. Upon an offer of employment, all prospective employees may be required to complete an employment application. Any background verifications will be obtained with written consent from the individual.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • CypressFrameworks
    • DjangoFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • TerraformFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • FigmaDesign
    • WhimsicalDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • SmartsheetManagement
    • ShortcutManagement
    • PitchManagement
    • SalesforceCRM
    • SalesLoftCRM
    • ApolloLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Google WorkspaceCollaboration
    • NotionProject Management

An Insider's view of Sure

How does your team reward individual success?

We have a really kudos-giving culture (++'s, shoutouts, etc.). Each engineer's strong suits are discovered, and the work is arranged around what we know well or are excited to learn. For me, the biggest reward is getting to do work that I love to do, which happens to be very math-centered. We get to become subject matter experts in areas we enjoy.

Lena

Backend Engineer

What does your typical day look like?

The best part of being a marketer is that no two days are exactly alike. In fact, it changes by minute as I pivot from content to design to PR. However, one thing remains consistent from day-to-day — the motivation I get from the Sure team to continuously strive for greatness. Everyday I’m surrounded by amazing people that produce incredible work.

Brenna

Head of Marketing

How has your career grown since starting at the company?

My career has exploded since being here at Sure. Everyday I am given in the opportunity to work on ground breaking products. Whether it’s refactoring an existing paradigm or innovating on a new idea, I’m given the tools and team members to go above and beyond what I knew was possible. For this, my growth is limitless.

John

Product Designer

How do you empower your team to be more creative?

The most creative ideas are fostered in environments where team members have a strong sense of ownership over their projects, feel safe enough to be vulnerable, and challenging the status quo is encouraged and rewarded. It’s my job to make sure that these elements are a part of everyday life at Sure.

Dan

Chief Product Officer

How do your team's ideas influence the company's direction?

Our Partnerships Team is constantly coming up with innovations that not only focus on our clients' needs, but the big picture of Sure. These ideas influence product decisions, which our leadership team is quick to implement, ultimately helping us continue to grow smoothly. We are able to support business progression through collaborative teamwork.

Michael

Senior Partnerships Manager

What are Sure Perks + Benefits

Sure Benefits Overview

SURE believes that a healthy and happy team is essential to the success of our company. We practice what we preach and offer a huge range (20+) of customizable insurance plans suited to any employee's preferences and priorities. We are obsessed with collaboration and inclusion and believe that spending time together having fun helps fosters great working relationships.

Culture
Volunteer in local community
Sure has an annual can drive and donates to Westside Food Bank in Santa Monica.
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Sure offers a flexible work schedule and all employees are able to work from their home time zones.
Remote work program
Our remote work program includes full-time remote for specific positions.
Diversity
Documented equal pay policy
Mandated unconscious bias training
All Sure employees go through interview training which includes an interactive module about unconscious bias as well as a wiki with links to several resources.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Sure participates regularly in hiring events that connect us with BIPOC communities. Our recruitment team completes an unconscious bias training.
Health Insurance + Wellness
Flexible Spending Account (FSA)
SURE employees can contribute up to $2750 annually to their FSA.
Disability insurance
Dental insurance
SURE's dental insurance policy contributes 80% of the cost of insurance premiums for both employees and their families. We provide 13 different plan options ranging from $0 deductible to $100.
Vision insurance
SURE's vision insurance policy contributes 80% of the cost of insurance premiums for both employees and their families. We provide 4 different plan options through Aetna or VSP.
Health insurance
SURE's health insurance policy contributes 80% of the cost of insurance premiums for both employees and their families. We provide 17 options for employees including PPOs, HMO, HD options.
Life insurance
Wellness programs
Sure provides each employee with a free Calm app subscription so that each employee has access to meditation and stress relieving exercises.
Mental health benefits
Sure provides each employee with a free Calm app subscription so that each employee has access to meditation and stress relieving exercises. We also have an employee assistance program offered to all.
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave
Generous parental leave
We provide 8 weeks of parental leave for all parents with a gradual return-to-work period with reduced hours over a month following parental leave.
Family medical leave
Adoption Assistance
We provide 8 weeks of parental leave for all parents, regardless of how they became parents, this includes adoption leave.
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Employees receive unlimited sick days along with unlimited PTO days.
Office Perks
Company-sponsored outings
Company-sponsored happy hours
Happy hours are hosted on occasion
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns
Our teams have frequent lunch and learns about a variety of new Sure programs and releases.
Promote from within
Continuing education available during work hours
Our team has a subscription to LinkedIn Learning and each team member is encouraged to spend time each week growing skills.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

First and foremost, Sure values our employee's commitment to our purpose and we do everything we can to show how much that means to us. Whether it being unlimited PTO that people ACTUALLY use, to our membership to the Calm app for meditation breaks, to our commitment to hiring a diversity of perspectives and backgrounds, we believe our success as a company is only possible with happy and safe teams!

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