Head of Product

| Greater LA Area

Teamwork. Integrity. Dedication.

Together, we make a difference.

If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place. AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we’re united by common mission and common values of excellent member service. With more than 14,000 employees in 21 states, we provide legendary service to 16 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.

Description:

 

Responsible for overseeing our product teams associated to AAA’s products and services. Will directly report into VP. Will directly work with our Executives and stakeholders in Costa Mesa to gather product requirements, set objectives, KPI’s and align (approve) product roadmap. Candidate would be responsible for being in Costa Mesa 2-3 days a week.

 

Currently we have 10+ product resources on our insurance product side at ClubLabs.

 

Qualifications

Qualifications:

  • 8 or more years of business experience in enterprise scale product engineering or technology organization.
  • Agile product management and development experience.
  • Experience working across more than one product line.
  • Experience in B2B/ B2C SaaS, eCommerce, Insurance, membership, Travel products preferred.
  • Experience with Qualitative and quantitative consumer research (market research)
  • Experience in documentaiton (PRD’s, roadmaps, user stories, objectives and goals, KPI’s etc).
  • Background in design and UX desired. User/ Customer centric focused.
  • Experience working in enterprise organizations during periods of digital transformation (ex. moving to the cloud).
  • Experience scaling and developing teams.

Training:

Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.

Benefits:

* Health Coverage for Medical, Dental, Vision

* Paid time off including Vacation, Illness and Holidays

* Life Insurance

* Disability Coverage

* Pension

* 401k Savings Plan

* Employee Discounts

* Career opportunities across multiple business lines and states

‘Creating members for life by exceeding our members’ expectations through valuable products and legendary service.’

AAA is an Equal Opportunity Employer.

The Automobile Club of Southern California will consider qualified applicants with criminal histories for employment pursuant to the Los Angeles Fair Chance Ordinance.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective-C Languages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • FramerDesign
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • Adobe AEMCMS
    • Adobe CampaignLead Gen

Location

Walking distance from USC, Exposition Park, and the Expo Line. The rest of Downtown LA's vibrant entertainment and dining minutes away!

An Insider's view of ClubLabs

What’s the vibe like in the office?

Clublabs has a very comfortable and upbeat vibe. Team members are laser-focused on the tasks at hand, yet open to collaborating and connecting throughout the day. You are not alone at Clublabs and I feel I can reach out to anyone for help or insights in the projects I am working on.

Christopher Barnes

Solution Architect - Email

What does your typical day look like?

Just depends on the day. Right now I’m exploring the branch experience. Every day is different. Some day’s I’m in the field working with the team on new digital initiatives and other days I’m speaking with developers and architects on how we best garner change in processes that are nearly 50 years old.

Jay Eck

Special Projects

What are ClubLabs Perks + Benefits

ClubLabs Benefits Overview

We offer all the ins and outs, from medical, dental, vision, 401(k), a pension, PTO, HSA's, FSA's, life and disability insurance, employee assistance program, employee personal and professional development, performance bonus's, employee discounts, employee car buying program, internal credit union, ping pong, an XBox, Bikes, and all the snacks and coffee you can handle.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
In addition, to our Flexible Spending Account (FSA), we also offer participating Health Saving Accounts (HSA) for pre-tax contributions and medical investment for retirement.
Disability Insurance
Short-Term Disability will cover 66-2/3% while our Long-Term Disability may provide up to 50% of covered compensation. Options are available to purchase extra coverage.
Dental Benefits
Dental plans cover 100% of the cost for preventative care.
Vision Benefits
Vision insurance plan provides 100% coverage for annual eye exams and lenses after a $10 and $15 copay respectively.
Health Insurance Benefits
We offer PPO, PPO HDHP (participating HSA's available), and HMO health care plans for employee coverage needs.
Life Insurance
We offer basic life insurance which covers 2x an employee's annual salary for the duration of employment. Options available to purchase additional benefits for yourself, spouse, and child.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Our 401(K) retirement plan matches 100% of an employee's contributions up to 4% of annual base salary. In addition, the company also offers an eligible pension program.
Performance Bonus
We offer various cash rewards for going above and beyond the call of duty and annual performance bonuses.
Vacation & Time Off Benefits
Generous PTO
Employees receive two weeks paid time off and 3+ weeks after five years of employment.
Paid Holidays
ClubLabs offers most major holidays. Currently we offer 8 paid holidays and 2 flex holidays throughout the year.
Paid Sick Days
Employees receive up to five days a year of paid sick leave.
Perks & Discounts
Casual Dress
Most of us rock jeans, t-shirts and sneakers.
Commuter Benefits
Game Room
Our game room includes a ping pong table and an Xbox One.
Stocked Kitchen
Fully stocked kitchen including unlimited snacks, coffee, tea, and all of the flavored LaCroix you can handle.
Some Meals Provided
Free breakfast provided every Wednesday.
Parking
We have our own parking lots in the downtown area with no costs to employees.
Relocation Assistance
ClubLabs offers relocation assistance, including moving costs and travel expense reimbursement.
Professional Development Benefits
Job Training & Conferences
We offer a wide range of training programs and certification reimbursement through our internal university at AAA, as well as, various offsite training programs.
Cross functional training encouraged
Promote from within
Paid industry certifications
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