ABOUT WELL HEALTH

Our Mission: Make healthcare the gold standard in customer service.

What We Deliver: WELL™ Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover. 

Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually. 

Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare and ranked #170 on the Inc. 5000 list of fastest growing private companies. 

SUMMARY

WELL Health is seeking a driven Director of Strategy to identify and execute growth opportunities in our company. You will be on our Operations team, and report into our SVP, Finance and Operations. As the Director of Strategy, you will evaluate market trends, collect competitive intelligence, analyze current and potential revenue engines, and rank opportunities for growth. You will leverage strategic frameworks to develop a plan in collaboration with leadership and consistently challenge that plan with refreshed analysis from market research and company performance.

To ensure success, you will have a clear understanding of your role, be focused on planning and growth objectives, and provide recommendations on which markets to target based on thorough analysis and sound judgement.

RESPONSIBILITIES

• Vigorously conduct research to identify all potential markets for growth, including addressable & obtainable market size, competition, pricing, regulations and risks.
• Analyze all current, adjacent, and emerging market dynamics, trends, share changes, product SKU performance, and competitive intelligence against company growth engines.
• Prioritize and recommend at-the-ready WELL’s next growth opportunity by creating and maintaining a strategic framework to stack rank growth engines, target markets, and WELL’s unfair advantage.
• Lead the development of the strategic plan and phased testing / execution by collaborating with the executive leadership team, board, and senior leaders.
• Ensure suitable metrics are in place to measure performance and progress against the strategic plan.
• Collaborate with the CFO to develop a capital plan in line with the strategy.
• Collaborate with the CPO to develop a product roadmap in line with the strategy.
• Collaborate with leadership, special committees, and consultants to execute strategies.
• Communicate strategy effectively throughout the company.

REQUIREMENTS

• MBA or advanced degree in marketing / business development.
• 5+ years of strategic experience in a similar environment, management consulting, or investment banking.
• Experience influencing and collaborating with senior stakeholders.
• Possesses strong strategic thinking skills and thought leadership when engaging executives.
• Experience leading and executing complex strategic and operational initiatives for growth to large organizations.
• Outstanding communication skills, both written and verbal.
• Excellent people skills.
• Available to travel.

BONUS

• Experience with B2B SaaS (w/ 6+ mo sales cycles)
• Experience with High ACV sales (enterprise, mid-market)
• Healthcare experience or experience in an other highly regulated industry

LOCATION

WELL is headquartered in Santa Barbara, CA. As a result of the COVID-19 pandemic and to prioritize the health of our employees, all WELL positions are temporarily remote. We are looking forward to when our company returns to in-office work. For this role, we are open to candidates that would be willing to relocate to Santa Barbara once we return to in-office work.

WORKING AT WELL

• Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.

• Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!

• Learning and development – frequent events and tools available to help our employees #PursueGrowth.

• Career mobility – we promote from within and have opportunities for employees to transfer between teams. 

• Santa Barbara office perks – dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
• Company perks and benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).

Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc) to hear from our employees about working at WELL.

Committed to Diversity, Equity, and Inclusion

WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.