Director, Product Management, Supplier Experience

| Greater LA Area
Our mission at JOANY is to make buying and using health insurance simple and transparent. Using data, machine learning + humans, we are personalizing healthcare for consumers. Using our platform, anyone can find and buy the best health insurance for their specific needs within minutes.
We’re looking for an amazing Director, Product Management to own our Supplier Experience.
About The Role
The Supplier Experience team is responsible for defining, building and running the platform that connects JOANY to its broad, diverse network of external third parties – health insurers, pharmaceutical companies, doctors, government agencies and key organizations in the healthcare space. Data and insight are strategic differentiators for JOANY; the Supplier Experience team is our essential link to the outside world.
As a data-driven, customer-focused company, JOANY lives and dies on the quality, variety and scale of the data on our platform. We depend on strategically sound, mutually-beneficial partnerships with outside organizations. We identify and source data that gives us the best signal, ignoring the noise. And we are constantly using our data and workflows to improve and innovate on our customer experience.
Supplier Experience requires a mixture of deep technical skill, strong business acumen, good partnership-building, and flawless execution. It’s a public-facing, hands-on role that operates both at 30,000 feet and at ground level. We need people who can formulate and execute strategy, working across and outside our company. We need people who can develop mutually-beneficial partnerships, define interfaces, and get third parties to adopt them. And we need people who are relentlessly committed to using data for innovation, competitive advantage and customer delight.
Product Management at JOANY is a high-freedom, high-accountability, high-impact role where you own your area and are responsible for delivery. You’ll be working with great people who depend on one another for success. If you say you’re going to do it, you’re on the hook to get it done. We’re all counting on you.

Interested in the gig? Here’s a bit about you:

  • You’re strategic. You’re obsessed with the big picture, and figuring out how to win. Once you’ve got a plan, nothing will stop you from making it happen.
  • You’re technical. You learned “API” before “ABC.” You’re incredibly comfortable designing, building and tuning systems for high reliability and high performance.
  • You’re a leader. People want to work with (and for) you. You can set a direction and get a large, disparate group of professionals to make something amazing, on deadline.
  • You’re data-driven. Hunches are where you start; the numbers are where you end. You manage to your metrics. “Provably better” is your thing.
  • You’re accountable. You deliver. You thrive in jobs where you are on the hook. You crave roles with autonomy and decision-making, so you can be yourself and focus on the work.

JOANY Culture: What we look for:

  • Judgment. You identify root causes, and get beyond treating symptoms. You think strategically, and can articulate what you are, and are not, trying to do
  • Communication. You are concise and articulate in speech and writing. You listen well, instead of reacting fast, so you can better understand.
  • Impact. You accomplish amazing amounts of important work. You focus on great results rather than on process.
  • Selflessness. You are ego-less when searching for the best ideas. You make time to help colleagues. 
  • Innovation. You create new ideas that prove useful. You challenge prevailing assumptions when warranted, and suggest better approaches.
  • Courage. You say what you think even if it is controversial. You make tough decisions without excessive agonizing. 
  • Honesty. You are quick to admit mistakes. You only say things about fellow employees you will say to their face.

What you'll bring:

  • 10+ years of titled, formal Product Management experience;
  • Experience working at a platform technology company;
  • Hands-on experience designing and shipping both B2B and B2C features;
  • Experience designing and developing technical products for a “pro” end-user;
  • Clear track record of delivery throughout your career;
  • Quantitative decision-making abilities;
  • Direct experience working with external partners in a technical capacity;
  • Direct experience defining or working with APIs and interchange file formats;
  • Hands-on experience building dashboard and reporting systems;
  • Exceptional interpersonal and cross-functional skills;
  • Computer Science degree (or equivalent);
  • People-management, recruiting and hiring experience preferred;
  • MBA a plus.

What you'll get:

  • Beautifully Designed Collaborative Space in DTLA
  • Competitive Equity and Salary Packages
  • Full Coverage Health + Dental Insurance
  • Open Time Off

Why JOANY We are a data-driven company with the desire to change the status quo of health care. Together with a relentless focus on customer service, we aim to make health care transparent and easier to navigate. Be a part of something larger than ourselves by helping millions of people across the U.S. get health insurance they can actually use. As an early-stage employee, you will be uniquely positioned to learn extensively while solving complex problems that are impactful to our customers and critical to our company’s success. Work with a team that values respect and emphasizes growth through mentorship rather than management. This is a great opportunity to leverage your skills to have a huge impact on the world. Your creative and technical expertise will directly help consumers across the U.S. get the care that they deserve. #joinusatJOANY

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS RedshiftDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • SendGridEmail

Location

700 S Flower Street, Los Angeles, CA 90017
700 S Flower Street, Los Angeles, CA 90017

What are JOANY Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Daily Meals Provided
Stocked Kitchen
Parking
Pet Friendly

Additional Perks + Benefits

Beautifully Designed Collaborative Space in DTLA. Free Parking or Monthly Metro Pass. Open Time Off. Top-of-the-line Hardware & Software.

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