Director, Product and Operations at Sidebench

| Greater LA Area
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The mission for this role is two-fold. First, we’re looking for someone to optimize the product, design, and engineering team operations, tools, and processes resulting in increased profitability per project. To achieve this you’ll focus on improving operations with a focus on delivering projects on time and on budget, improving our scoping and proposal process, and insuring proper capacity utilization of both the core team and The Bench - our network of trusted and vetted freelancers.
Second, we’re looking for someone who is a natural servant leader to support the product teams and clients on active product development projects resulting in happier and healthier teams and improved client satisfaction. The Director of Product will act as a senior advisor on client projects partnering with the lead PMs helping to ensure we deliver exceptional consulting, technology, and creative services at all times.
As a leading member of the product team you will work to support the learning and development of fellow PMs including anything from 1:1 mentoring to organizing larger training sessions to further improve the teams skill sets and introduce new growth opportunities.

Key Outcomes for the Role

  • High Leverage Servant Leader:Creating the process to bridge communication and efficiency between the Product/Design/Engineering departments and the BD/Strategy team by designing best practices and processes that'll last through 2022 and beyond
  • Maximizing Talent + Resources: Making sure the team remains at or above a regular utilization rate of 75%; ability to raise flags and make adjustments to leadership in order to maintain this status quo
  • Portfolio Profitability: Manage the scope accuracy and margins in tandem with team and resource allocation and utilization to make sure that we're able to maintain and expand profitability in 2021 and beyond
  • Client Satisfaction: By getting the most out of our PDE team via the implementation of best practices and utilization standards, we hope to improve client partner satisfaction by 20% across all projects

Product and Operations Responsibilities

  • Collaborate with VP of Product to develop Sidebench PDLC standards and best practices
  • Enable, train, and enforce Product Development Lifecycle standards with the Product Design and Engineering teams
  • Enhance Business Development and Product team communication to bolster the hand off process
  • Improve best practices within our status, risk and P&L reporting
  • Assist in improving the scoping and proposal process
  • Shape and manage the Apprentice Product Management program

Leadership Responsibilities

  • Manage our Manager of Product and Operations and all Associate Product Managers
  • Act as a key mentor to the Product and Engineering teams 
  • Manage all Associate Product Managers 
  • Key contributor to the Partners and Leadership Team in shaping the direction of the business
  • Support recruiting, interviewing and hiring efforts
  • Support learning and training efforts

Business Operations Responsibilities

  • Support the handshake between Product and Operations and all other departments
  • Understand the work within the core levers of our business model
  • Support leading company events like all hands, team building, team learning, etc.
  • Help to improve how we work in a distributed team environment

Qualifications

  • You’re a servant leader, both with your internal teams and with both partners and clients 
  • You have 5+ years of experience working in a Product leadership role with additional experience in an operational capacity within a consultancy, agency or startup environment
  • Created, implemented, and managed internal best practices and/or standard operating procedures
  • You have experience creating client or stakeholder deliverables and leading workshops
  • Experience in hiring, staffing, mentoring and managing a team of product managers and using their unique abilities to take projects and deliverables to the next level
  • Expert level understanding of both the product design and the product development processes 
  • Strong experience with custom software solutions, mobile applications, web experiences, or a similar kind of creative product development 
  • Hunger to learn quickly, high energy, ability to think on your toes, and motivation to be a key team member within a short period of time with the company
  • Proven project management experience and proven ability to motivate proper resources in a thoughtful and timely manner 
  • Ability to build rapport with internal teams; a team-oriented culture champion
  • Confidence, humility, creativity, a team player mentality, and a positive attitude are a must
  • Experience in creating and managing a program for entry level new hires
  • Interest in coaching and mentoring young talent

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • OracleDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail

Location

We are located in Santa Monica conveniently located near the Water Garden.

An Insider's view of Sidebench

How would you describe the company’s work-life balance?

Our work-life balance here is one of the best I've experienced in my career so far. People usually arrive between 9-10a each morning and leave between 5-7p every evening, and so long as you make all of your meetings and hit all your deadlines, no one's going to judge. Additionally, the unlimited vacation is a huge perk for all of us.

Keenan

People Operations Manager

How do you collaborate with other teams in the company?

A part of my role is taking a client’s set of requirements and scoping out potential engagements. It's essential I get feedback from multiple teams, including UX/UI/Tech, to better inform my conversations & identify the clients true needs. To do so, I set up solutioning meetings with all roles involved & we’ll collaborate to find the best options.

Chase

Business Analyst

How does the company support your career growth?

The company provides time and resources for pursuing higher education that is relevant to your current position or desired career trajectory.

Ojore

Exec Assistant

How do your team's ideas influence the company's direction?

Team ideas define Sidebench’s direction. Our core company value ensures nothing less, "We harness the collective genius of our diverse team to co-invent the feature." By creating an environment of open thinking & celebrating creative conflict, the team knows it's their responsibility to define company direction. Their ideas make up Sidebench’s DNA.

RJ

Director of Product Delivery

What’s the vibe like in the office?

Motivating. You can tell that everyone here loves what they do and wants to work hard to make the best products possible for our clients. At the same time, everyone is very laid back and knows when it’s time to work and when it’s time to have fun.

Katherine

Jr. UX Designer

What are Sidebench Perks + Benefits

Sidebench Benefits Overview

No week at the office is the same, and every day presents a new opportunity. At Sidebench, we offer hungry, wide-eyed individuals the chance to grow their career, challenge the status quo, and co-invent the future of technology. While you’re here, you’ll receive mentorship from world class leaders and work with a team that’s as driven and forward-thinking as you are.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Health Insurance Benefits
You choose your healthcare provider of choice so you can keep your current doctor or choose a new one. We take care of the rest.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
We use Guideline, an accessible and easy-to-use 401k provider, to help our employees save for the future.
Child Care & Parental Leave Benefits
Generous Parental Leave
The arrival of a new family member is exciting…. and exhausting. We get it — which is why we offer paid leave for both new moms and dads.
Vacation & Time Off Benefits
Unlimited Vacation Policy
A healthy work/life balance is the key to doing great work, and we believe in giving our brains ample time to recharge.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We value curiosity greatly, so we offer an education package that encourage employees to keep learning and growing.
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