There's been a massive shift in television over the past several years, both in quality of content and the way we all consume it. TV Time is at the center of this transformation. Our product enables well over two million active users all over the world to track, discover and discuss their favorite shows, no matter what, when or how they’re watching. It has quickly become the go-to product for cord cutters, streamers, bingers and premium subscribers alike to organize and connect around their passion for television.

In addition to providing a valuable service to fans, TV Time is building an immense data business. The behavioral and sentiment information we collect has become invaluable to content producers, networks and advertisers. Our billions of first-party insights allow them to discover insights and trends they can’t from any other source, which is driving strategic decisions across their businesses.

If you’re the sort of person who can discuss your favorite TV shows for hours and have the passion to be a part of small, well-funded team that’s building something monumental, you just might have found what you’re looking for.

The ideal candidate will take ownership of the satisfaction and delight of our community. This position will have a large role in building and shaping our end product and our success as a company.

As our Director of Community, you will:

• Develop TV Time’s community strategy, including creating multi-faceted strategies for all consumer-facing channels, such as the mobile apps, website, social channels, fan communities, and more.
• Create process and tone for all product updates, including alpha/beta releases, new features, community spotlights, and more.
• Create offline, in-person strategies to interact with our communities in person, such as events around major TV events; scalable global meetup opportunities for TV Time Bingers; and a strong presence at consumer conferences like SXSW and Comic-Con.
• Manage and lead the community team, including in-house and external community managers, as well as develop a community super fan/ambassador program that leverages our most engaged app users across the globe.
• Act as the voice of the community in conversations ranging from setting product priorities to executive leadership meetings to set strategies to press opportunities highlighting our passionate fan community.
• Set up process and act as the front lines for consumer complaints, help inquiries and more across all channels.

Core Skills We Look For:

• 6+ years working in a leadership role managing online fan communities.
• Proven ability to set up processes, approaches to scale the management of a very large, global fan communities.
• Ideal candidates exhibit strong networking and communication skills and is able to address 100+ incoming customer messages across multiple platforms daily.
• Strong willingness to dig into the details and play all roles needed in successfully engaging large communities.
• Able to manage a small team of community managers, both internal and external, and delegate strict SLAs
• A strong familiarity with Jira, SendGrid, Uservoice, Transifex, Trello, SurveyMonkey as well as social media channels including Twitter, FB, Snap, Instagram, and Reddit
• BS or MS degree
• Clear eyes, full hearts, can't lose

PERKS

- Stock Options

- Full Health Benefits

- Unlimited Vacation time

- Fully Stocked Kitchen

- Team Lunch Weekly And Special Events

- Tuition Reimbursement Program

- Free Fitness Classes In The Office

- 5-minute Walk From An Expo Line stop