Customer Product Expert

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As a Product/Project Manager you should be able to plan, implement, and track specific short-term deliverables. You should be comfortable in laying out highly detailed product requirements, strategizing product roadmap, and implementing competitive insights and growth hacks.

Job Specs - In the first 6 months you will be responsible for:

  • Project/Product Ownership: You should make product/project goals your own and use your skills and expertise to inspire a sense of shared purpose within the project team.
  • Responsibility and Accountability for the Project/Product: Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver with-in budget on desired outcomes within the stipulated timeline.
  • Define Project/Product Roles and Responsibilities: Working closely with the Customer Experience Lead, SalesTeam, Engineering, Design and QA to define the project scope and objectives.
  • Makes Things Happen: Have the knowledge, skills and experience to be able to recognise when problems surface or potential problems are looming. He/she should be capable of taking on different challenges and making things possible even though they seem impossible at first.
  • Promotes Customer Involvement: The PM recognises that project success is directly related to satisfying the customer; therefore, customer involvement is essential to ensure that the right product is built.
  • Promotes Good Working Relationships: The PM serves as a role model in promoting good working relationships across a project/product. PM’s cultivate the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.

Requirements

  • A minimum Bachelor Degree, 3 - 6 years of project management experience.
  • Technical Knowledge is a must on any technology.
  • PMP certification preferred
  • Self-motivated, quick and assertive
  • Extremely detailed oriented and organised
  • Exceptional time management skills
  • Excellent writing and communication skills
  • Cool, calm, collected and collaborative work well under pressure and comfortable with change and complexity in dynamic environments. Can shift readily between the "big picture” and the small-but-crucial details, knowing when to concentrate on each.
  • Ability to develop project/product plans, manage individual deadlines and goals.
  • Knowledge of project/product metrics, including gathering, reporting, trend analysis, creation, and metrics.
  • Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
  • Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.
  • Manage client expectations, anticipates operational and tactical risks and tracks them.
  • Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.
  • Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

Benefits

Our culture is a cross between serious business and quirky startup; as we’ve grown from $0.5m to $45m in less than 4 years.

We want team players, who roll up their sleeves, are open to being challenged and also understand the importance of respect, integrity and can that balance that with irreverence, cheekiness and a brand that aspires to do away with the taboo of being a “boring” software company.

Most importantly, any role in Engineer.ai is like joining our family.

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Location

It's said that Playa Vista is where Silicon Valley meets SoCal - Think big names in tech, residences, dining, and centrally located for commuters.

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