About Nextbite

Nextbite is the only all-in-one virtual restaurant company to combine restaurant and technology expertise to help restaurants be more successful in the fast-growing off-premise dining model. Our leading restaurant technology solution, Ordermark, helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Paired with this technology, Nextbite serves the on-demand revolution by creating a selection of highly visible, on-trend, delivery brands. We empower existing restaurants everywhere to serve more customers and earn more revenue. 

By joining Nextbite you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.

*Nextbite has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.

About the Role

Learn, train, and repeat! In this role, the Technology and Process Trainer will develop existing and new training material. The trainer will also execute training plans for internal teams with minimal external client training. This role will coordinate with support teams leadership outside of the Customer Department for Ordermark technology and daily functions. Technology and Process Trainer will work with various departments to ensure product/processes roll out are effectively communicated to client-facing teams. Our next Trainer should have critical thinking and problem-solving skills.

Please note that this role is hybrid. The Technology & Process Trainer will conduct training sessions within our Culver City office.

The impact you will have:

• Collaborate with management to identify training needs
• Become an expert in Ordermark technology as well as specific day to day functions executed by designated internal support teams [including Customer Support/Enterprise and Nextbite Account Management
• Develop the skills and knowledge of the current and new workforce
• Work closely with the Training Director and Manager to improve training processes and build upon existing materials [Notion, Spekit, Google Classroom, etc.
• Simplify product and engineering roll out, where customer support impact applies
• Encourage individual growth, support and mentor new employees
• Build employee satisfaction to attract and retain a quality workforce
• Liaise with managers to determine training needs and schedule training sessions
• Conduct evaluations to identify areas of improvement
• Allow for post-initial training follow up
• Maintaining an up-to-date and accurate record of trainee progress and achievements
• Acquires deep knowledge of the business to articulate what the organization does and how it is done in a simple and concise manner

What you bring to the role:

• 2-3+ years as an Internal, Technical, or Customer Success Trainer, or similar
• Salesforce experience is highly preferred
• Los Angeles candidates highly preferred
• Previous client facing experience
• Startup experience a major plus
• Laying good examples by demonstrating the skills that are being taught
• Be adaptable, understand that we are a tech company and processes change quickly
• Understanding of effective teaching methodologies and tools
• Ability to simplify processes in order to effectively communicate to various teams differently
• Willingness to keep abreast of new techniques in corporate teaching
• Organizational and time management abilities
• Critical thinking and decision making

What we offer:

• A team that has transitioned to remote work impressively and remains highly collaborative and connected
• Excellent growth opportunity and stock options for all full-time employees
• Medical, dental, and vision (eligible on 1st of the month following start date)
• Unlimited access to dedicated CFP through Origin for 1:1 assistance with financial planning (may include your partner!)
• Paid company holidays and PTO for all full-time employees, with unlimited PTO for salaried and 3 weeks accrued PTO for hourly
• 401k with company match (eligible on 1st of the month following start date)
• $60/month reimbursement for online-ordered meals
• $250 annual reimbursement for work from home needs for all non-kitchen full-time employees
• Bonusly - a team recognition platform with fun rewards
• We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy, and passion.

As an equal opportunity and affirmative action employer, Nextbite believes in building a diverse team of talented individuals to contribute to our mission. If you think you have what it takes, but don’t necessarily meet every single point on the job description, we encourage you to apply. We love to meet people that believe in our mission and can contribute to the team in different ways. 

Core to Nextbite's company values, we continually work to foster an environment where all are welcome, respected, empowered, and feel they can bring their whole self to work. In practice this means being an ally to those who are underrepresented, creating a safe and inclusive workforce, and ensuring our practices and processes are built to eliminate biases at every stage. We look forward to meeting you.

Our Values: Character counts. Be customer obsessed. Build something better. We win together. Be a catalyst.